Service Team leader
2 months ago
Rygor Auto: Gloucester
Mon – Fri between the hours of 0700 and 1800, including Sat mornings
Your Role & Purpose
At Rygor Auto, we are looking for a dedicated Service Team Leader, who can confidently and efficiently maximise service and repair bookings to ensure all resources required in completing the work are available and on schedule. Ultimately, this role is all about providing an exceptional experience for our customers as well as leading the front of house service team to success, through a rewarding, reliable and respectful approach to leadership. When customers book their vehicles into our workshops, they want to be able to rely on great communication from their service advisor and trust that everything will go smoothly and, in the instances where issues happen, know they will be kept up to date. Therefore, our Service Team Leader will be committed to taking responsibility for managing the customer service journey, updating customers on repair times and status, estimates and gaining approval for additional work. You will approach this role with a commercial mind, actively selling after sales services in a customer-orientated manner (i.e.: service contracts), ensuring the workshop is working to full capacity by effectively scheduling customer bookings. The right candidate will have exceptional customer service skills and deliver the highest quality customer experience.
Skills & Behaviours Required for this role
Communication – It sounds simple, but communication is at the heart of this role. You need to love being a main point of contact and take pride in ensuring your customer and the team is up to date.
Resilience – A resilient person is someone who has strong coping skills and can draw on these when life presents challenges.
Accuracy – In order to be reliable for our customers and colleagues, service advisors must have a great attention to detail.
Motivation – To ensure personal and team success, being motivated is key.
Time management – When the phones are ringing, a customer is standing in front of you and perhaps a colleague needs you to, understand how to manage your time effectively, is essential.
Leadership – Your ability to inspire and guide the team around you to achieve and be successful, is an essential part of your role.
Day to day you will be:
Our service advisors are the critical link between customer and workshop, so ensuring you manage this relationship is key to this highly important role. Dealing with customers and ensuring customer satisfaction. Maximize utilisation of the department. Utilise workshop loading Regularly and proactively keep customers up to date with progress on their vehicle Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity. Identify the customer requirements and where possible, supply an accurate fully inclusive costing. Produce accurate job cards, invoices, estimates and related information. Provide customers with full explanations of work carried out, making the most of any additional selling opportunities. Produce warranty job cards in line with the manufacturers policy and procedures. Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs. Liaise with the Parts Department to ensure availability of parts. Previous experience as a service advisor and/or service team leader is essential, as well as experience of using Keyloop. A UK Best Workplace for Development
Rygor is a UK Best Workplace for Development, which is why all our roles have a career codes, to help our team see development and progression journeys, as part of our careers map.
This role is a M1 , Team leader/Supervisor.
You have taken your first step into leadership within the company and are passionate about inspiring those around you to be their best. You live and breathe our company values and not only act with integrity and kindness, but are resilient when times are challenging. You understand that whilst you spend at least 30% of your time, guiding and developing others, you also have specific and hands-on tasks to do within your role, so time management and organisation are key to your success. You are a role model for the team around you and are their first point of contact if they have a query. You work with your line manager to ensure employee happiness and engagement – great communication is at the heart of what you do.
Adding Value
Of course, there are specific tasks that your role involves, but we think it’s even more important that you consider how you as an individual and the role you do, adds value to the business, our customers and your colleagues. Inspiring the team around you to achieve means together, Rygor can deliver exceptional customer service and our customers will want to come back to us, time and time again. Ensuring workshop loading is updated means the technical team can focus on the right jobs at the right time. Being an effective communicator, means our customers are up to date with progress on their vehicle, which in the long run also saves you time. Ask yourself, how you can add value?
Benefits for you
Working for an official ️ and for two years running Working for a . Working for a . Working with our award-winning team – we have been named ‘Service Provider of the Year’ at the and winners at the . Access to 100s of employee perks on . Auto-enrolment pension. A day off for your Birthday. Enhanced Maternity and Paternity policies. Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP with 24HR Online GP access and second Medical Opinion). Mental Health First Aiders in the business. Employee-led Veterans support group. Reward and recognition programmes, including our annual company awards. Annual appraisals programme and progression opportunities. Manufacturer training and access to our in-house training hub. Long service recognition which includes additional annual leave*. Branded uniform (front of house staff). Death in service benefit. Ongoing investment in company facilities and working environments. 23 days of annual leave per year plus Bank Holidays.Our Values
We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.
Rewarding
I am grateful. I am courageous. I am curious.
We love to say “thank you” to our team members, and we promise to let you know when you have done a great job. We will make sure you feel rewarded and valued, every step of the way. We all value our customers and go the extra mile to set standards for them – every single time they visit. You are a natural helper and have exemplary manners, you enjoy saying a simple “thanks” to your colleagues.Reliable
I am honest. I am attentive. I am trustworthy.
Our customers can depend on us to keep their vehicles on the road with exceptional service, and our team members can trust us to set standards for them through open and honest communication, training and support, and personal and professional development. You are dedicated to achieving high quality standards via being process driven and a critical thinker. Respectful
I am inclusive. I am resilient. I am kind.
Research shows that some people are less likely to apply for a role unless they are 100% qualified. As long as you are experienced for the role, we encourage you to apply, even if you don’t feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us
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