Service Team Leader

2 weeks ago

Gloucester, United Kingdom ISQ Recruitment Full time
Service Team Leader
Gloucester
Attractive salary, overtime extra, X 1.5 + benefits
Monday to Friday ( Days )

We are currently looking to recruit a Service Team Leader in Gloucester, this is a great opportunity to work for s national modern progressive organisation who really value their staff, building relationships and investing time and money in training programs and certification.

Job Responsibilities:

  • Service advisors are the critical link between customer and workshop, so ensuring you manage this relationship is key to this highly important role.
  • Dealing with customers and ensuring customer satisfaction.
  • Regularly and proactively keep customers up to date with progress on their vehicle.
  • Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
  • Produce accurate job cards, invoices, estimates and related information.
  • Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
  • Previous experience as a service advisor and/or service team leader is essential, as well as experience of using Key Loop.
Skills and Qualifications

  • Communication - It sounds simple, but communication is at the heart of this role. You need to love being a main point of contact and take pride in ensuring your customer and the team is up to date.
  • Resilience - A resilient person is someone who has strong coping skills and can draw on these when life presents challenges.
  • Accuracy - In order to be reliable for our customers and colleagues, service advisors must have a great attention to detail.
  • Time management - When the phones are ringing, a customer is standing in front of you and perhaps a colleague needs you to, understand how to manage your time effectively, is essential.

Benefits

  • Working for an official Great Place to Work and UK Best Workplace for two years running.
  • Engagement Awards.
  • Access to 100s of employee perks on Perkbox.
  • Auto-enrolment pension.
  • A day off for your Birthday.
  • Enhanced Maternity and Paternity policies.
  • WeCare from Canada Life (EAP with 24HR Online GP access and second Medical Opinion).
  • Annual appraisals programme and progression opportunities.
  • Manufacturer training and access to our in-house training hub.
  • Long service recognition which includes additional annual leave.
  • Branded uniform (front of house staff).
  • Death in service benefit.
  • Ongoing investment in company facilities and working environments.
  • 23 days of annual leave per year plus Bank Holidays.
If you would like to work for a modern progressive National company with great benefits and a forward looking progression model please apply with an updated CV or call ISQ Recruitment on (phone number removed)

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