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Service Team Leader

3 months ago

Gloucester, United Kingdom Auctoro Recruitment Full time

Service Team Leader

We are partnering with a rapidly growing, industry-leading organisation in search of a Service Team Leader. This is an outstanding opportunity to join a prestigious company where you can truly make a significant impact.

This position requires an individual with exceptional customer service skills, capable of approaching the role with a commercial mindset in a customer-oriented manner. Leadership and interpersonal skills will come naturally to this individual with a focus on delivering a high-quality service.

Key Responsibilities:

* The service advisors are the critical link between customer and workshop, so ensuring you manage this relationship is key to this highly important role

* Dealing with customers and ensuring customer satisfaction

* Maximize utilisation of the department

* Utilise workshop loading

* Regularly and proactively keep customers up to date with progress on their vehicle

* Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.

* Identify the customer requirements and where possible, supply an accurate fully inclusive costing

* Produce accurate job cards, invoices, estimates and related information

* Provide customers with full explanations of work carried out, making the most of any additional selling opportunities

* Produce warranty job cards in line with the manufacturers policy and procedures

* Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs

* Liaise with the Parts Department to ensure availability of parts

* Previous experience as a service advisor and/or service team leader is essential, as well as experience of using Keyloop

Key Requirements:

* Communication - It sounds simple, but communication is at the heart of this role. You need to love being a main point of contact and take pride in ensuring your customer and the team is up to date.

* Resilience - This is essential in this position, with strong coping skills and the ability to draw on these when life presents challenges.

* Accuracy - To be reliable for your customers and colleagues, service advisors must have a great attention to detail

* Motivation - To ensure personal and team success, being motivated is key

* Time management - When the phones are ringing, a customer is standing in front of you and perhaps a colleague needs you to understand how to manage your time effectively, is essential

* Leadership - Your ability to inspire and guide the team around you to achieve and be successful, is an essential part of your role

By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent