Team Leader

5 months ago

Gloucester, United Kingdom Ageas Full time

**Job Title**:Team Leader - First Notification of Loss
**Contract Type**:permanent/part time/job share***
**Salary Range**:£26,000 - £34,000
**Location**:Gloucester - hybrid
**Work Level**:3

Team Leader: We have a fantastic opportunity in our First Notification of Loss department as a Team Leader in Gloucester. As a Team Leader you will be responsible for all aspects of customer service within your team and will also be responsible for the monitoring of your team using department measures data to improve performance. Also ensuring that company processes and compliance are adhered to.

As a Team Leader you will carry out annual and half-yearly performance reviews, be responsible for developing your team, and for ensuring that suitable development plans are in place. As a Team Leader you will monitor adherence to the complaints process and carry out root cause analysis with a view to improving customer journey. You will also represent your team, the department and/or their operations leader on new initiatives, projects & process changes where required.

**Main Responsibilities as Team Leader**:

- To lead a team by example, motivate and develop. To be responsible for ongoing training, coaching and development.
- Discuss ongoing performance on a regular basis ensuring that any under performance is addressed.
- Carry out yearly and half yearly performance reviews.
- Ensure that fraud is identified and investigated appropriately using all available investigation techniques.
- Effective prioritisation of work within the team to maximise cost control.
- Understanding and utilising operational measures to build capability within the team.
- Ensure that the team is managed utilising company policies with appropriate records kept eg absence & disciplinary.
- Monitor complaints within the team ensuring company and FCA guidelines are met with feedback provided where appropriate.
- Provide training and technical support to the teams to protect claims costs with emphasis on:

- Spend
- Recovery
- To ensure that fraud is identified and investigated appropriately using all available investigation techniques.

**Skills and experience you need as Team Leader**
- Thorough understanding of claims procedures and handling skills with the ability to adapt to an ever changing environment.
- Full understanding of Insurance industry
- Proven experience in personal claims environment.
- Experience of investigating and resolving complaints.
- Experience at identifying and investigating fraud
- Ability to coach team members and manage performance where necessary as well as carry out yearly & half yearly performance reviews.
- Ability to effectively plan and prioritise
- Theoretical insurance / legal knowledge obtained by experience and / or success in insurance exams would be an advantage.
- Excellent communication.
- Ability to analyse and interpret of data.
- Strong leadership skills with the ability to motivate staff to achieve team performance in accordance with the Ageas leaders framework.

**Here are some of the benefits you can enjoy within the Team Leader role based in Gloucester**:
At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, **Top Employer** status in the UK.

**Supporting your Health** - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness.

**Supporting your Wealth** - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.

**Supporting you at Work** - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more.

**Supporting you and your Family** - Maternity/pregnant parent/primary adopter entitlement of 16 weeks’ at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay.

**Benefits for Them** - Partner Life Assurance and Critical Illness cover

**Getting Around** - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover

**Get some Tech** - Deals on various gadgets including Wearables, Tablets and Laptops.

**Supporting you back to work** - Return to work programme after maternity leave

**About Ageas**:
We’re one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.
As an inclusive employer, we encourage anyone to apply. We’re a signatory of the **_Race at Work Charter_** and **_Women in Finance Charter_**, a **_Stonewall_** diversity champion and a **_Disability Confident Employer_** (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone.
Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Age

  • Team Leader

    6 months ago

    Gloucester, United Kingdom Buckland Care Full time

    Brunswick House Nursing & Residential Home in Gloucester is looking for a Team Leader to join the team, working on days. **SUMMARY OF THE ROLE** A Team Leader is a step up from a Senior Care Assistant position, where you will have additional responsibilities due to your proven skills and experience. You will be a mentor and support to carers on the floor...

  • Team Leader

    5 months ago

    Gloucester, United Kingdom Medirest Full time

    **What you'll be doing**: We're currently recruiting an ambitious Team Leader to help us create exceptional food experiences for a major High Street brand on a part time basis, contracted to 30 hours per week. As a Team Leader, you will be responsible for creating an outstanding culinary experience. In return, you will have the chance to progress your...

  • Team Leader

    1 month ago

    Gloucester, United Kingdom CV-Library Full time

    Halcyon are proud to be working exclusively with a family owned, adults learning disability care provider, based in the heart of Gloucester, with the aim to help them find a fantastic Team Leader to join their established team. The organisation pride themselves in the way they approach care with a forward thinking and unique mindset, enabling them to...

  • Team Leader

    1 month ago

    Gloucester, United Kingdom CV-Library Full time

    Halcyon are proud to be working exclusively with a family owned, adults learning disability care provider, based in the heart of Gloucester, with the aim to help them find a fantastic Team Leader to join their established team. The organisation pride themselves in the way they approach care with a forward thinking and unique mindset, enabling them to...

  • Team Leader

    5 months ago

    Gloucester, United Kingdom Card Factory Full time

    Job Introduction **Location: Gloucester Eastgate Street** **Contracted Hours Available:6** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence,...

  • Team Leader

    6 months ago

    Gloucester, United Kingdom Atlas Hotels Full time

    **Hours**: 4**0 hours across 5 days per week** **Salary**:£11.87 per hour** **Atlas Hotels** is hiring a **Team Leader** right now at the **Holiday Inn Express Gloucester - South** Have you got previous experience of leading a team in a customer service environment? Great! It doesn’t need to be in hotels - if you join our friendly, enthusiastic and...

  • Team Leader

    6 months ago

    Gloucester, United Kingdom Atlas Hotels Full time

    **Hours**: 4**0 hours across 5 days per week** **Salary**:£12.80 per hour** **Atlas Hotels** is hiring a **Team Leader** right now at the **Holiday Inn Express Gloucester** Have you got previous experience of leading a team in a customer service environment? Great! It doesn’t need to be in hotels - if you join our friendly, enthusiastic and guest...

  • Team Leader

    5 months ago

    Gloucester, United Kingdom Brandon Trust Full time

    Winchester, Hampshire Job Summary Seeking a Team Leader in Winchester **Looking for your next step in social care?** Are you a confident problem solver, creative thinker with excellent communication skills? Your skills and experience working in care could be a great match for our team leader role. All you need is to be a role model for excellent...

  • Team Leader

    6 months ago

    Gloucester, United Kingdom Compass Group Full time

    We're currently recruiting a dedicated Team Leader to help ensure the smooth running of the operations in a major High Street brand on a full time basis, contracted to 37.5 hours per week. As a Team Leader, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that...

  • Team Leader

    5 months ago

    Gloucester, United Kingdom Via Westminster Drug Project Full time

    Job Summary Join our new service in Gloucestershire! The Role We have a part time (15 hours) Team Leader role available in our Criminal Justice team. As a key member of our wider Gloucestershire leadership team, the Criminal Justice Team Leader role promises to offer new challenges and opportunities within a supportive local and national...

  • Team Leader

    6 months ago

    Gloucester, United Kingdom Within Reach services Limited Full time

    **PLEASE NOTE**: _WE ARE _**UNABLE TO ACCEPT**_ _ANY APPLICANTS REQUIRING _**VISA SPONSORSHIP**_ _DUE TO REACHING LIMIT FOR THE YEAR_ **We're hiring a dedicated and empathetic Senior Support Worker or Team Leader for our exceptional Children's care home in Gloucester.** Starting salary of £12.60/hour, potentially increasing to £15.30/hour with sleep-ins...

  • Team Leader

    6 months ago

    Gloucester, United Kingdom Within Reach services Limited Full time

    **PLEASE NOTE**: _WE ARE _**UNABLE TO ACCEPT**_ _ANY APPLICANTS REQUIRING _**VISA SPONSORSHIP**_ _DUE TO REACHING LIMIT FOR THE YEAR_ **We're hiring a dedicated and empathetic Senior Support Worker or Team Leader for our exceptional Children's care home in Gloucester.** Starting salary of £12.60/hour, potentially increasing to £15.30/hour with sleep-ins...

  • Team Leader

    5 months ago

    Gloucester, United Kingdom Within Reach services Limited Full time

    **PLEASE NOTE**: _WE ARE _**UNABLE TO ACCEPT**_ _ANY APPLICANTS REQUIRING _**VISA SPONSORSHIP**_ _DUE TO REACHING LIMIT FOR THE YEAR_ **We're hiring a dedicated and empathetic Senior Support Worker or Team Leader for our exceptional Children's care home in Gloucester.** Starting salary of £12.60/hour, potentially increasing to *£15.30/hour with sleep-ins...

  • Team Leader

    5 months ago

    Gloucester, United Kingdom Within Reach services Limited Full time

    **PLEASE NOTE**: _WE ARE _**UNABLE TO ACCEPT**_ _ANY APPLICANTS REQUIRING _**VISA SPONSORSHIP**_ _DUE TO REACHING LIMIT FOR THE YEAR_ **We're hiring a dedicated and empathetic Senior Support Worker or Team Leader for our exceptional Children's care home in Gloucester.** Starting salary of £12.60/hour, potentially increasing to *£15.30/hour with sleep-ins...

  • Landscaping Team Leader

    1 month ago

    Gloucester, United Kingdom Cole & Yates Recruitment Ltd Full time

    We are recruiting for an experienced Landscaping Team Leader on behalf of a company that is based near to Gloucester (GL2). On offer is a permanent job paying to 32597 a year plus company van overtime bonus four weeks holiday pension ongoing training and career progression.As the Landscaping Team Leader you will be:Responsible for and working alongside a...

  • Team Leader

    5 months ago

    Gloucester, United Kingdom Shaw Trust Full time

    Team Leader - Semi -Independence Are you a dynamic, proactive and experienced practitioner looking for an exciting, new career opportunity providing invaluable support to young people? **Job role**: Team Leader **Location**: Trevone House, Gloucester (City Centre). **Reporting to**: Head of Operations **Salary**: £36,400 **Working pattern**: You lead...

  • Team Leader

    5 months ago

    Gloucester, United Kingdom Mountain Warehouse Full time

    _**Dobbies Garden Centre**_ **PERKS OF THE JOB**: - **MONTHLY BONUS SCHEME**_ - **50% EMPLOYEE DISCOUNT ACROSS MOUNTAIN WAREHOUSE AND ANIMAL**_ - **WAGESTREAM**_ - **EMPLOYEE ASSISTANT PROGRAMME**_ **About the role** Our Team Leaders support the management team with the everyday running of a busy store and team. You will be supporting with; - Leading and...

  • Landscaping Team Leader

    2 months ago

    Gloucester, United Kingdom Cole & Yates Recruitment Ltd Full time

    We are recruiting for anexperienced Landscaping Team Leader on behalf ofa company that is based near to Gloucester (GL2).On offer is a permanent job paying to 32597 a yearplus company van overtime bonus four weeks holiday pension ongoingtraining and careerprogression.As theLandscaping Team Leader you willbe:Responsiblefor and working alongside a small team...

  • Bar Team Leader

    4 weeks ago

    Gloucester, Gloucestershire, United Kingdom Putt Putt Social Full time

    Job Title: Bar Team LeaderJob Summary:We are seeking a highly motivated and experienced Bar Team Leader to join our team at Putt Putt Social. As a Bar Team Leader, you will be responsible for leading a team of bar staff to deliver exceptional customer service and ensure the smooth operation of our bar.Key Responsibilities:Lead a team of bar staff to deliver...

  • Team Leader

    6 months ago

    Gloucester, United Kingdom Within Reach services Limited Full time

    **PLEASE NOTE**: _WE ARE _**UNABLE TO ACCEPT**_ _ANY APPLICANTS REQUIRING _**VISA SPONSORSHIP**_ _DUE TO REACHING LIMIT FOR THE YEAR_ **We're hiring a dedicated and empathetic Senior Support Worker or Team Leader for our exceptional Children's care home in Gloucester.** Starting salary of £12/hour, potentially increasing to £14.7/hour with sleep-ins...