Customer Assistant

6 months ago


Huntingdon, United Kingdom Marks & Spencer Full time

Customer Assistant Warehouse Operation
Sunday 7-1
Wednesday 6-2
Thursday 6-2
Friday 7-2

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Huntingdon, CAMBRIDGESHIRE, ENGLAND;
Huntingdon SF


  • Customer Assistant

    6 months ago


    Huntingdon, United Kingdom DENTAL DIRECT UK LTD Full time

    Communicate with customers in person and over the phone to address complaints, answer questions, process orders and collect money on overdue accounts. **Main Responsibilities** - Answering customer enquiries or passing them on to the appropriate department. - Giving information and helping to solve customer problems. - Selling products and taking orders. -...

  • Customer Assistant

    2 months ago


    Huntingdon, United Kingdom CV-Library Full time

    Customer Assistant Summary £12.40 - £13.35 per hour | 25 hour contract | AM & PM shifts | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each...


  • Huntingdon, United Kingdom Fleet Assist Full time

    **Role**:Customer Service Assistant **Hours**:37.5 per week (part-time also considered) **Location**:Ermine Business Park, PE29 6XU **The Call Centre Progression Plan** **Customer Service Assistant** You will have: - Experience in a Customer Service environment - Good knowledge of a booking process - Excellent attention to detail - Strong communication...


  • Huntingdon, United Kingdom Fleet Assist Full time

    **Role**:Customer Service Assistant **Hours**:37.5 per week **Location**:Ermine Business Park, PE29 6XU **The Call Centre Progression Plan** **Customer Service Assistant** You will have: - Experience in a Customer Service environment - Good knowledge of a booking process - Excellent attention to detail - Strong communication skills, written and...


  • Huntingdon, United Kingdom Compass Group Full time

    **Customer Services Assistant - Wyton MOD WO & Sgts Mess Hotel Services** - £10.70 per hour - 35 hours per week - 5 days out of 7 Please note: This role is contracted to 50.2 weeks per year We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we...


  • Huntingdon, United Kingdom 1st Choice Recruitment Full time

    Are you available to start immediately? Are you looking for long term temporary work? Customer Service Assistant £11.24 per hour Monday - Thursday 8:45am-5pm Friday 8:45am - 4.30pm Huntingdon Temporary (7-8 months) You must: - Have at least 2 years customer service experience - Have good verbal and written communication skills For more...


  • Huntingdon, United Kingdom NFU Mutual Agency Full time

    **The Role**: **Customer Service Assistant** **Circa £20,000 - £25,000 Salary (dependant on experience)** **Full Time position,** **Permanent Contract** **Location: Huntingdon NFU Mutual office** **Monday - Friday 9am - 5pm** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services, including general insurance, life,...


  • Huntingdon, United Kingdom Mick George Full time

    Here at the **Mick George Group **we are hiring a **Customer Sales Assistant** Place of Work - Huntingdon Hours of Work: Monday to Friday between 7am and 6pm **Job Overview**: The role will heavily rely on a positive, customer service focused individual who thrives in fast paced environment. Day to day answering the phone lines to our residential market,...


  • Huntingdon, Cambridgeshire, United Kingdom NECSWS Full time

    About the RoleThis is an excellent opportunity to join a dynamic team at NECSWS as a Customer Assistance Expert. The successful candidate will be responsible for providing top-notch customer support and resolving technical issues in a prompt and professional manner.We are seeking an individual with excellent problem-solving skills and the ability to work...


  • Huntingdon, United Kingdom Point Professional Recruitment Ltd Full time

    Our Cambridgeshire based client are looking for an experienced **Logistics Customer Service Assistant **to join their team on a permanent basis. This role would suit a dynamic individual who is used to working in a busy environment within a small team with the right can do attitude. The main purpose of the **Logistics Customer Service Assistant** role is to...


  • Huntingdon, United Kingdom Fleet Assist Full time

    **Role**:Customer Service Assistant **Hours**:37.5 per week **Location**:Ermine Business Park, PE29 6XU **Customer Service Assistant** You will have: - Experience in a Customer Service environment - Good knowledge of a booking process - Excellent attention to detail - Strong communication skills, written and verbal - Team Player - Fast and accurate...


  • Huntingdon, United Kingdom Fleet Assist Full time

    **Role**:Customer Service Assistant **Hours**:37.5 per week (part-time also considered) **Location**:Ermine Business Park, PE29 6XU **Customer Service Assistant £20,500** You will have: - Experience in a Customer Service environment - Good knowledge of a booking process - Excellent attention to detail - Strong communication skills, written and verbal -...

  • Customer Assistant

    5 months ago


    Huntingdon, United Kingdom Marks & Spencer Full time

    Working Pattern Wednesday 10.00 - 15.30 Thursday 10.00 - 15.30 Friday 11.00 - 16.30 Saturday 11.00 - 16.30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver...


  • Huntingdon, United Kingdom Cambridge Regional College Full time

    **Cambridge Regional College **have an exciting part-time opportunity for a first-class **Receptionist** to join our friendly reception team at our bustling Huntingdon Campus. You will join us on a part-time (22.5 hours per week), permanent basis and in return you will receive a competitive salary of between **£21,452 - £22,724 p.a. pro rata, plus staff...


  • Huntingdon, United Kingdom Cambridge Regional College Full time

    **Cambridge Regional College **have an exciting part-time opportunity for a first-class **Receptionist** to join our friendly reception team at our bustling Huntingdon Campus. **Cambridge Regional College** is a large and inspirational centre of learning with Campuses in Cambridge and Huntingdon. We have outstanding teaching and leisure facilities and a...


  • Huntingdon, United Kingdom Mick George Full time

    **Details of work** Place of work: Head Office, Huntingdon Hours of work: Monday - Friday (Shifts) 07:30-16:30/ 08:00-17:00 additional hours if required **About the role & Sales Team** The role will heavily rely on a positive, customer service focused individual who thrives in fast paced environment. Day to day answering the phone lines to our...

  • Customer Service

    18 hours ago


    Huntingdon, United Kingdom Brook Street Full time

    Customer Service Advisor Job Category: Customer Service Hours: Monday - Friday, Full-Time no weekends Salary: £25,000 per annum Are you passionate about delivering exceptional customer experiences? Do you thrive in a people-focused environment with a positive attitude and a commitment to excellence? If so, we want to hear from you! We are looking for a...

  • Customer Service

    4 days ago


    Huntingdon, United Kingdom CV-Library Full time

    Customer Service Advisor Job Category: Customer Service Hours: Monday - Friday, Full-Time no weekends Salary: £25,000 per annum Are you passionate about delivering exceptional customer experiences? Do you thrive in a people-focused environment with a positive attitude and a commitment to excellence? If so, we want to hear from you! We are looking...


  • Huntingdon, Cambridgeshire, United Kingdom NEC Software Solutions Full time

    We're seeking an experienced Technical Assistance Expert to join our team at NEC Software Solutions. As an IT Support Specialist, you'll be responsible for providing expert technical assistance to our customers, ensuring they receive the highest level of service possible.Your primary responsibilities will include analysing and resolving customer...


  • Huntingdon, United Kingdom Adecco UK Limited Full time

    Customer Service Representative School Hours Role 9am - 2pmAre you a proactive and driven individual who thrives in a fast-paced environment? Do you have a passion for providing outstanding customer service? Our client, a well-established organisation in the brewing supplies industry, is seeking two Customer Service Representatives to join their dynamic...