Customer Service Assistant
7 months ago
**Role**:Customer Service Assistant
**Hours**:37.5 per week (part-time also considered)
**Location**:Ermine Business Park, PE29 6XU
**The Call Centre Progression Plan**
**Customer Service Assistant**
You will have:
- Experience in a Customer Service environment
- Good knowledge of a booking process
- Excellent attention to detail
- Strong communication skills, written and verbal
- Team Player
- Fast and accurate keyboard skills and Accurate data input skills
**Customer Service Coordinator**
In addition to the Customer Service Assistant, you will have:
- Excellent knowledge of our booking process
- Able to carry out the back office Admin tasks
- Ability to service our special customer lines
- Good Product knowledge of Fleet Assist’s portfolio
- Able to train new starters on our phone based processes
- Low error rates
**Customer Service Specialist**
In addition to the Customer Service Coordinator, you will have:
- Excellent back-office admin tasks
- Super User of our Atlas system
- Able to train new starters on our back office admin tasks and processes
- Self motivated and able to use own initiative
- Exceptional Product knowledge of Fleet Assist’s portfolio
- Deputise for the Team Leaders in their absence
**Team Leader**
In addition to the Customer Service Specialist, you will have:
- Be able to lead and manage a team
- Have experience of 1-2-1s and delivering feedback
- Be able to motivate the team to achieve their best results
- Manage the Call Centre in the absence of the Call Centre Manager
- Sector Knowledge
**About Fleet Assist**
Fleet Assist provides network management services to 38 of the UK's leading leasing & contract hire companies with a combined fleet size exceeding 1.1m vehicles and annual maintenance spend exceeding £200m.
**The Call Centre Overview**
With a friendly team of around 18, The Call Centre is the point of contact for drivers to book services for their vehicles. We do this using our in-house system, ‘Atlas’. Many of our customers have personalised policies and the Call Centre implement these rules to each booking and provide a fantastic service for each booking.
We manage over 100,000 bookings per year.
**About You**
You will be passionate about providing excellent customer service and thrive in a fast-paced environment. You will be looking to progress through our progression plan as indicated in the diagram below.
**What’s in it for me?**
We provide a friendly working environment with the ability to progress in the role at your speed and ability.
Our Team Leaders and Call Centre Manager will have regular reviews with you to help you achieve the level you are looking to reach.
**Job Types**: Full-time, Part-time, Permanent
**Salary**: £20,500.00-£28,000.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- Free flu jabs
- Life insurance
Schedule:
- Monday to Friday
Work Location: In person
-
Customer Service Assistant
7 months ago
Huntingdon, United Kingdom Fleet Assist Full time**Role**:Customer Service Assistant **Hours**:37.5 per week **Location**:Ermine Business Park, PE29 6XU **The Call Centre Progression Plan** **Customer Service Assistant** You will have: - Experience in a Customer Service environment - Good knowledge of a booking process - Excellent attention to detail - Strong communication skills, written and...
-
Customer Services Assistant
1 week ago
Huntingdon, United Kingdom Compass Group Full time**What we’ll give**: **Customer Services Assistant - Wyton MoD Cafe / Bar** - £9.60 per hour - Zero hour contract We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: - Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more - Up...
-
Customer Service Assistant
7 months ago
Huntingdon, United Kingdom 1st Choice Recruitment Full timeAre you available to start immediately? Are you looking for long term temporary work? Customer Service Assistant £11.24 per hour Monday - Thursday 8:45am-5pm Friday 8:45am - 4.30pm Huntingdon Temporary (7-8 months) You must: - Have at least 2 years customer service experience - Have good verbal and written communication skills For more...
-
Customer Service Assistant
7 months ago
Huntingdon, United Kingdom Fleet Assist Full time**Role**:Customer Service Assistant **Hours**:37.5 per week **Location**:Ermine Business Park, PE29 6XU **Customer Service Assistant** You will have: - Experience in a Customer Service environment - Good knowledge of a booking process - Excellent attention to detail - Strong communication skills, written and verbal - Team Player - Fast and accurate...
-
Customer Service Assistant
7 months ago
Huntingdon, United Kingdom Fleet Assist Full time**Role**:Customer Service Assistant **Hours**:37.5 per week (part-time also considered) **Location**:Ermine Business Park, PE29 6XU **Customer Service Assistant £20,500** You will have: - Experience in a Customer Service environment - Good knowledge of a booking process - Excellent attention to detail - Strong communication skills, written and verbal -...
-
Receptionist and Customer Service Assistant
2 weeks ago
Huntingdon, United Kingdom Protocol Full timeProtocol are delighted to be recruiting for a Receptionist and Customer Service Assistant for an Education provider in the Huntingdon area. **Salary**: £9.52 - £10.61 per hour **The person & qualifications** - Good standard of general education - Experience in a front of house reception role or similar customer service environment - Knowledge of...
-
Logistics Customer Service Assistant
7 months ago
Huntingdon, United Kingdom Point Professional Recruitment Ltd Full timeOur Cambridgeshire based client are looking for an experienced **Logistics Customer Service Assistant **to join their team on a permanent basis. This role would suit a dynamic individual who is used to working in a busy environment within a small team with the right can do attitude. The main purpose of the **Logistics Customer Service Assistant** role is to...
-
Customer Service
5 days ago
Huntingdon, United Kingdom Brook Street Full timeCustomer Service Representative (Full-Time)Job Category: Customer ServiceSchedule: Full-TimeSalary: £11.79We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering the highest standards of customer service, ensuring a positive experience for...
-
Customer Service
2 weeks ago
Huntingdon, United Kingdom Brook Street Full timeCustomer Service Representative (Full-Time) Job Category: Customer Service Schedule: Full-Time Salary: £11.79 We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering the highest standards of customer service, ensuring a positive experience...
-
Customer Service
2 weeks ago
Huntingdon, United Kingdom CV-Library Full timeCustomer Service Representative (Full-Time) Job Category: Customer Service Schedule: Full-Time Salary: £11.79 We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering the highest standards of customer service, ensuring a positive...
-
Customer Service
2 weeks ago
Huntingdon, United Kingdom Brook Street Full timeCustomer Service Representative (Full-Time)Job Category: Customer ServiceSchedule: Full-TimeSalary: £11.79We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering the highest standards of customer service, ensuring a positive experience for...
-
Customer Service Assistant
4 weeks ago
Huntingdon, Cambridgeshire, United Kingdom Staffing Match Full timeRole Overview: Staffing Match is looking for a reliable Customer Service Assistant - Logistics to join our team. This position involves delivering and assembling bedroom furniture to customer premises while maintaining exceptional customer service standards. The successful candidate will have strong communication skills and manual handling experience.Main...
-
Receptionist and Customer Service Assistant
7 months ago
Huntingdon, United Kingdom Cambridge Regional College Full time**Cambridge Regional College **have an exciting part-time opportunity for a first-class **Receptionist** to join our friendly reception team at our bustling Huntingdon Campus. You will join us on a part-time (22.5 hours per week), permanent basis and in return you will receive a competitive salary of between **£21,452 - £22,724 p.a. pro rata, plus staff...
-
Receptionist and Customer Service Assistant
7 months ago
Huntingdon, United Kingdom Cambridge Regional College Full time**Cambridge Regional College **have an exciting part-time opportunity for a first-class **Receptionist** to join our friendly reception team at our bustling Huntingdon Campus. **Cambridge Regional College** is a large and inspirational centre of learning with Campuses in Cambridge and Huntingdon. We have outstanding teaching and leisure facilities and a...
-
Customer Service Representative
2 weeks ago
Huntingdon, United Kingdom 1st Choice Rec Full time**Customer Service Representative** Huntingdon Hours: Monday - Friday (6.30am-6.00pm, on a rota basis) Saturday (8.00am-1.00pm) OTE £24,000pa **PH2974** **Do you have experience of delivering high standards of customer service in a fast-paced environment?** In this role you will be assisting with new customer’s enquiries. You will be the first point...
-
Customer Service
2 weeks ago
Huntingdon, United Kingdom Centrado Trading Limited Full timeCentrado Trading Limited is a progressive UK company that supplies materials to the picture framing industry. We are looking for outstanding individuals who are reliable and hard-working, to join our rapidly expanding highly motivated team. Our focus is on continuing to provide an exceptional service, and so we are needing to recruit more great people that...
-
Customer Service
7 days ago
Huntingdon, United Kingdom Centrado Trading Limited Full timeCentrado Trading Limited is a progressive UK company that supplies materials to the picture framing industry. We are looking for outstanding individuals who are reliable and hard-working, to join our rapidly expanding highly motivated team. Our focus is on continuing to provide an exceptional service, and so we are needing to recruit more great people that...
-
Customer Service Advocate
7 days ago
Huntingdon, Cambridgeshire, United Kingdom Brook Street UK Full time £12Job Title: Customer Service AdvocateOverview:We are seeking a dedicated and customer-focused individual to deliver exceptional service experiences for our clients. The successful candidate will be proactive, positive, and committed to providing effective solutions to customer queries.Key Responsibilities:Customer Support: Respond to customer enquiries and...
-
Service Receptionist
2 weeks ago
Huntingdon, United Kingdom Auto Service & Performance Ltd Full timeAuto Service and Performance (ASAP) are looking to recruit a Service Advisor / Administrator at our Huntingdon branch to assist with all customer facing operations for our Aftersales department. **Main Job Function** As our Service Receptionist you will ensure the highest standard of courtesy and professionalism when interacting with customers and members...
-
Customer Assistant
7 months ago
Huntingdon, United Kingdom DENTAL DIRECT UK LTD Full timeCommunicate with customers in person and over the phone to address complaints, answer questions, process orders and collect money on overdue accounts. **Main Responsibilities** - Answering customer enquiries or passing them on to the appropriate department. - Giving information and helping to solve customer problems. - Selling products and taking orders. -...