Customer Assistant
6 months ago
Communicate with customers in person and over the phone to address complaints, answer questions, process orders and collect money on overdue accounts.
**Main Responsibilities**
- Answering customer enquiries or passing them on to the appropriate department.
- Giving information and helping to solve customer problems.
- Selling products and taking orders.
- Liaise with sales team and other departments.
- Arranging services for customers, for example, booking onto courses and events.
- Processing complaints and, if appropriate, issuing refunds.
- Taking information from customers and entering it on a database.
- Taking payments over the phone.
- Making sure that the customer's experience is a positive one.
Join our team as a Customer Assistant and be part of a dynamic work environment where your customer service skills will shine.
Pay: £23,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Huntingdon: reliably commute or plan to relocate before starting work (preferred)
**Education**:
- Certificate of Higher Education (required)
**Experience**:
- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
**Location**:
- Huntingdon (preferred)
Work Location: In person
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