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Mortgage Support Administrator

4 months ago

Wallsend, United Kingdom Newcastle Building Society Full time

**About the Role**

You will be working in the Mortgage Support & Admin Department, where as a Mortgage Support Administrator you will be responsible for a number of different administrative tasks on mortgage accounts, from completion to redemption and beyond.

You'll have the chance to learn different aspects of a mortgage account and how they work within the variety of tasks required for the role.

This is a busy role where no two days are the same, which can bring ever changing priorities but you will have the support of a hardworking, knowledgeable and experienced team. Mortgage Support & Admin is an engaging and fun environment where your ideas are welcomed as we strive to improve the way we work and the customer experience. We are committed to delivering excellent service to all of our customers wherever they are in the mortgage cycle.

**This is a 28 hour vacancy to be worked over 5 days, there is some degree of flexibility, however the role does require a 6pm finish Monday to Thursday..**

**About You**

As a team we work closely together, but you’ll also be comfortable working independently, reviewing current procedures and challenging them to ensure tasks are processed in the simplest and most efficient way.

You’ll have excellent organisational, written and verbal skills that demonstrates your strong attention to detail.

You’ll have Customer Service experience from an administrational and telephone background. Having worked within a mortgage environment would be advantageous.

**About Us**

Mortgage Operations is responsible for managing our residential mortgage assets from initial enquiry through to redemption and supporting where customers find themselves in financial difficulty. We are committed to delivering excellent service and fair outcomes to all of our customers wherever they are in the mortgage cycle.

We are a growing team in an award winning environment. We believe in a great work life balance and a real commitment to connecting with our communities.

As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

- A 35-hour weekly contract + flexible working options
- 25/30 days holiday each year plus bank holidays
- Extra day holiday for your birthday
- Bonus scheme
- Pension scheme
- Free onsite gym
- Life assurance and income protection
- Access to a range of wellbeing benefits
- Electric car salary sacrifice scheme
- Cycle to Work scheme
- Above statutory family leave entitlement
- The option to buy extra holidays
- Two paid volunteering days each year
- A broad range of learning and development opportunities
- Hybrid working - we welcome any discussions around where, how and when people work including part-time hours

We have refreshed our approach to recruitment and have outlined a new process of remote selection and on boarding.

Upon starting a new role with us, we will ensure you are equipped with the correct tools and technologies to enable you to do your best work within your hybrid arrangement.

**Job Types**: Part-time, Permanent
Part-time hours: 28 per week

**Salary**: £17,974.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Private medical insurance
- Referral programme
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Wallsend, NE28 9EJ: reliably commute or plan to relocate before starting work (required)