Mortgage Support Apprentice
6 months ago
About the Role
Interested in a career in Mortgages? Would you like to earn while you learn? Gain a qualification without having to fork out a fortune or rack up a load of debt? We have an exciting new opportunity to join us this September within our Mortgage Support Team.
As a Platinum Investors In People accredited organisation, colleague experience is at the heart of our approach. We believe our Society has a unique purpose and special culture and we are committed to being a great place to work where our colleagues are supported to realise their full potential.
Oh and by the way you are guaranteed a role within the organisation once you have completed your programme. We also don’t just pay a training allowance you will join us on a ‘real living wage’ salary, we believe our colleagues deserve a fair day’s pay for a hard day’s work.
In the Mortgage Support team, you’ll become one the first points of contact for our vulnerable customers. Through inbound and outbound calls, you’ll learn the skills to build a great rapport with our customers, demonstrating excellent listening and understanding skills in a conversational style with no scripts.
As an apprentice will be in time, responsible for a number of mortgage accounts in payment arrears. By getting to know customers individual circumstances, and by utilising the range of forbearance options available, you will find the best way to assist the customer in getting their mortgage account back on track in an affordable way.
Mortgage Support is an engaging and fun environment where your ideas are welcomed, as we strive to improve the way we work and develop the customer experience. If you enjoy a varied day, then this may be the job for you
Key responsibilities:
- Contacting customers at a time that suits them, to discuss difficulties in paying their mortgage.
- Monitoring accounts for payments and contacting customers if not received by the due date.
- Be able to identify vulnerabilities in the customers you speak to, ensure that the details are correctly recorded, and the customer is signposted for additional help.
- Where necessary, instigate proceedings to commence legal action that could lead to repossession. This is always a last resort after all other avenues have been explored.
You will be working towards a Level 2 Apprenticeship in Credit Control and Collections.
With the support of your manager and mentor, you will have objectives to work towards to make sure you are developing during your time with us. We really want to hear your ideas, so you’ll have lots of opportunity to suggest new and innovative ways of working.
We go beyond the traditional apprenticeship route and offer you the opportunity to learn and experience things beyond your role to support your career development through a team challenge project with our Early Talent community.
About You
You should have a minimum of English and Maths GCSE’s (Grade A*-C/ 4-9). ICT grades are preferable but not essential.
An ability to communicate effectively with others via a range of methods along with first class attention to detail is a must.
Be able to demonstrate basic understanding and usage of a personal computing device with basic IT administration skills
**For full details please download the role profile.**
About Us
We are a purpose led business, connecting our communities with a better financial future,
Our Mortgage Support team consists of Administrators, Coordinators and Senior Coordinators.
Coordinators have their own account allocation where the accounts have just gone into arrears, up to three months in arrears. Their aim is to get the account back on track, so the customer returns to a better financial position.
Senior Coordinators deal with more serious arrears cases. Their customers can be extremely vulnerable, and specialist knowledge and experience are needed to help them.
Mortgage Support as a whole is a very friendly team, who are there to help and support their customers and colleagues. It can be busy, but the work is varied and can be very rewarding.
**How to apply?**
**What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes**:
- A 35-hour weekly contract + flexible working options
- 25 days holiday each year plus bank holidays (increasing with length of service)
- Bonus Scheme (paid annually) -On target 5%, up to 10% depending on performance
- Colleague mortgage scheme and access to our financial advisors
- Pension scheme - up to 9% employers’ contribution
- Life assurance (4x salary) and income protection
- Access to a range of wellbeing benefits
- Electric car salary sacrifice scheme
- Cycle to Work scheme
- Above statutory family leave entitlement - 3 months full pay, 3 months half pay regardless of gender or route to parenthood
- An extra day’s holiday for your birthday
- The option to buy and sell holidays
- Two paid volunteering days each year
- A
-
Mortgage Advice Apprentice
6 months ago
Wallsend, United Kingdom Newcastle Building Society Full timeAbout the Role Interested in a career in Mortgages? Would you like to earn while you learn? Gain a qualification without having to fork out a fortune or rack up a load of debt? Then we have the right opportunity for you. As a Platinum Investors In People accredited organisation, colleague experience is at the heart of our approach. We believe our Society...
-
Mortgage Support Coordinator- Arrears Specialist
7 months ago
Wallsend, United Kingdom Newcastle Building Society Full timeAbout the Role Working within Mortgage Operations, Mortgage Support Coordinators are Key to ensuring we deliver fair outcomes to all of our customers, including those who find themselves in financial difficulty. You will have the chance to support vulnerable customers, acting quickly to ensure we provide first class service and support for those in...
-
Mortgage Adviser
6 months ago
Wallsend, United Kingdom Newcastle Building Society Full timeAbout the Role A fantastic opportunity has arisen within our Mortgage Advice Team. We are looking for a qualified Mortgage Adviser to join our Mortgage Advice team at Newcastle Building Society. You with have a fantastic opportunity to join a team who provide an exceptional service to all customers and make the department a great place to work. To give you...
-
Mortgage Adviser
6 months ago
Wallsend, United Kingdom Newcastle Building Society Full timeAbout the Role A fantastic opportunity has arisen within our Mortgage Advice Team. We are looking for a qualified Mortgage Adviser to join our Mortgage Advice team at Newcastle Building Societyon a 12 months ffixed term contract. You with have a fantastic opportunity to join a team who provide an exceptional service to all customers and make the department...
-
Apprentice Retail Manager
3 weeks ago
Wallsend, North Tyneside, United Kingdom Federal Management System, Inc. Full timeJob DescriptionIn this fast-paced environment, you'll learn something new every day as a Store Management Apprentice in Retail. You'll engage in a three-year program that balances theory with practical store work, working hard and embracing challenges alongside supportive colleagues.
-
Campaign Marketing Specialist
6 months ago
Wallsend, United Kingdom Newcastle Building Society Full time**About the Role** We are entering an existing phase of our growth and are recruiting a Campaign Marketing Specialist fixed term contract role to focus on our Direct Mortgage category, working as part of our Marketing Communications team at Newcastle Building Society. Reporting to the Mortgages and Intermediaries Marketing Manager, the Marketing Campaign...
-
Customer Service Team Member
2 weeks ago
Wallsend, North Tyneside, United Kingdom Stellantis Apprenticeships Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Service Advisor Apprentice. As a key member of our service team, you will play a vital role in delivering exceptional customer experiences and supporting the growth of our business.
-
Glass Blower
7 months ago
Wallsend, United Kingdom The Best Connection Employment Group Full timeThe Best Connection are recruiting for a time served **Glass Blower** to provide support to our client based in Wallsend, Newcastle. This is a permanent position. **The role**: - Perform glassblowing tasks as directed and ensure that glassblowing standard operating, and quality procedures are adhered to - Cleaning, preparation and cutting of quartz parts -...
-
Glass Blower
6 months ago
Wallsend, United Kingdom The Best Connection Employment Group Full timeThe Best Connection are recruiting for a time served **Glass Blower** to provide support to our client based in Wallsend, Newcastle. This is a permanent position. **The role**: - Perform glassblowing tasks as directed and ensure that glassblowing standard operating, and quality procedures are adhered to - Cleaning, preparation and cutting of quartz parts -...
-
Apprentice Fabrication Professional
1 month ago
Wallsend, North Tyneside, United Kingdom AJP Recruitment Full timeAJP Recruitment is seeking a Graduate Engineer to work from their busy North East facility. This is an excellent opportunity for recent engineering graduates to develop their skills in a major fabrication company for the offshore industry.Key Responsibilities:Collaborate with teams in production, logistics, planning, and quality to support day-to-day...
-
Bar and Waiting Apprenticeship
7 months ago
Wallsend, United Kingdom Lifetime Training Full timeAs Bar and Waiting Staff at Sizzling Pubs and Grill you are the personality behind the beer pumps, the expert on the drink's menu and know our food menu inside out, frequently recommending your favourites. As the friendly face our guests remember, you’ll inject your personality every moment you’re with our guests so that they love to come back time and...
-
Automotive Service Advisor Trainee
4 days ago
Wallsend, North Tyneside, United Kingdom Stellantis Apprenticeships Full timeJob Title: Automotive Service Advisor TraineeWe are seeking a motivated and detail-oriented individual to join our team as an Automotive Service Advisor Trainee. This role offers a unique opportunity to learn the ins and outs of customer service and vehicle maintenance coordination within the automotive industry.About the Role:In this position, you will...
-
Financial Crime Coordinator
6 months ago
Wallsend, United Kingdom Newcastle Building Society Full timeAbout the Role Sitting within Operations, the Savings Financial Crime Team supports both the Newcastle Building Society and our NSSL partners in preventing and detecting our savings products from being used for the purposes of Money Laundering, Counter Terrorist Financing and Fraud. As a Financial Crime Coordinator within the team, your role will be to...
-
Lecturer - Electrical
6 months ago
Wallsend, United Kingdom NCG Full timeNewcastle College requires a dedicated, enthusiastic and qualified person to take on the role of Lecturer in Electrical/Electronic Engineering. The main responsibilities of this role include the delivery and assessment of high-quality learning programmes in Electrical/Electronic Engineering, across a range of levels of further education, higher education...
-
Energizer | Engineer, Electrical Controls
1 week ago
wallsend, United Kingdom Energizer Full timeJob DescriptionWhat you'll love about this jobWorking with a well-known brand on a global levelOur unique culture and our drive for sustainabilityThis is Energizer Holdings, Inc.Energizer Holdings responsibly creates products to make lives easier and more enjoyable. To do this, we lean into our culture as an organization – we win together, while serving...
-
People Advisor
6 months ago
Wallsend, United Kingdom Newcastle Building Society Full timeAbout the Role We have a rare opportunity within our HR Team for a full time (35 hours) People Adviser to join us during an exciting period of significant growth and transformation. Our HR department are central to the delivery of our people strategy and we are looking for someone who cares as much about people as we do. Reporting into the Employee...
-
Head of Customer Proposition
7 months ago
Wallsend, United Kingdom Newcastle Building Society Full timeAbout the Role We are delighted to be recruiting a Head of Customer Proposition during a hugely exciting phase of growth. Reporting to the Chief Marketing Officer, the core purpose of this role is to Align our strategy, insight, research, feedback and outcomes analysis with our commercial objectives to develop, deliver, monitor and continuously improve...
-
Hairdressing Tutor
7 months ago
Wallsend, United Kingdom Learning Curve Group Full time**Vacancy Name** - Hairdressing Tutor **Vacancy No** - VN2901 **Location City** - Wallsend **Description** - Learning Curve Group are a national training and education specialist we work with further education providers, employers, and learners to help them achieve success. We have strong values which are all centred around our learners - and that is how...
-
Foreign Exchange Consultant
6 months ago
Wallsend, United Kingdom Hays Travel Limited Full time**Part time 22.5 hours** **Competitive salary with unlimited bonus potential** In this role, you will be responsible for ensuring the profitability of the foreign exchange bureau. You will offer exceptional customer service, making each customer feel special, whilst dealing with the day-to-day operation of the bureau, increasing its exposure and developing...
-
Customer Service Advisor
6 months ago
Wallsend, United Kingdom Newcastle Building Society Full time**About the Role** Our purpose as an organisation is to ‘connect our communities to a better financial future’ and our Customer Service Advisors are crucial in enabling us to achieve this. Our NSSL Customer Service Centre delivers a personalised experience for our customers, both over the phone and via our communications tools. Delivering exceptional...