Mortgage Advice Apprentice

About the Role

Interested in a career in Mortgages? Would you like to earn while you learn? Gain a qualification without having to fork out a fortune or rack up a load of debt? Then we have the right opportunity for you.

As a Platinum Investors In People accredited organisation, colleague experience is at the heart of our approach. We believe our Society has a unique purpose and special culture and we are committed to being a great place to work where our colleagues are supported to realise their full potential. We have two exciting new opportunities to join us this September within our Mortgage Advice Team.

Oh, and by the way you are guaranteed a role within the organisation once you have completed your programme. We also don’t just pay a training allowance you will join us on a ‘real living wage’ salary, we believe our colleagues deserve a fair day’s pay for a hard day’s work.

Every day is different within the Mortgage Advice Team - whether a first-time buyer just starting out or a seasoned home mover; ultimately we are responsible for helping customers own their own home. We support the customer every step of the way from saving for a deposit, to owning their own home and beyond. If you enjoy making peoples dreams come true then this is the role for you. Our team works closely together ensuring we provide the best possible service for our customers. Contributing to common goals, you’ll also be comfortable working independently whilst having support every step of the way.

We are committed to offering expert advice and our people are at the heart of everything we do with customers being no exception.
- Supporting customers obtain their dream home and communicate effectively to ensure their protection needs are recognised.
- Build long lasting relationship with colleagues and customers.
- Provide quality professional mortgage advice.
- Build and maintain a pipeline of customers with regular and positive engagement.
- Maintain up to date knowledge of products, criteria, and procedures.
- Embrace Newcastle Building Society’s purpose and behaviours.
- Conduct telephone, face to face and video appointments with customers.

You will be working towards a Level 3 Apprenticeship in Mortgage advice along with The Certificate in Mortgage Advice and Practice (Cemap) a professional qualification that prepares individuals to become a recognised Mortgage Adviser.

With the support of your manager and mentor, you will have objectives to work towards to make sure you are developing during your time with us. We really want to hear your ideas throughout your time with us, so you’ll have lots of opportunity to suggest new and innovative ways of working.

We go beyond the traditional apprenticeship route to offer you the opportunity to help you learn and experience things beyond your role that will support your career development through a team challenge project with our Early Talent community.

About You

You should have a minimum of 5 GCSE’s (Grade A*-C/ 4-9, including Maths and English) are essential, preferably including an ICT grade.

An ability to communicate effectively with others via a range of methods along with first class attention to detail is a must.

Be able to demonstrate basic understanding and usage of a personal computing device with basic IT administration skills.

**For full details please download the role profile.**

About Us

We are a purpose led business, connecting our communities with a better financial future, Our Mortgage Advice Team delivers our purposes with the customer at the centre of every decision. We are a dynamic, hardworking team with a shared commitment to helping our customers. We have built a great place to work (don’t just take our word for it; we’ve maintained our Platinum Investor in People Award). We have a supportive network of colleagues, and every day is different. Hard work is expected from the team and from our customers and we do not disappoint.

**How to apply?**

**What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes**:

- A 35-hour weekly contract + flexible working options
- 25 days holiday each year plus bank holidays (increasing with length of service)
- Bonus Scheme (paid annually) -On target 5%, up to 10% depending on performance
- Colleague mortgage scheme and access to our financial advisors
- Pension scheme - up to 9% employers’ contribution
- Life assurance (4x salary) and income protection
- Access to a range of wellbeing benefits
- Electric car salary sacrifice scheme
- Cycle to Work scheme
- Above statutory family leave entitlement - 3 months full pay, 3 months half pay regardless of gender or route to parenthood
- An extra day’s holiday for your birthday
- The option to buy and sell holidays
- Two paid volunteering days each year
- A broad range of learning and development opportunities
- Access to a range of high street and online discounts
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