Customer Care Advisor

4 weeks ago

Wallsend, United Kingdom Newcastle Building Society Full time

**About the Role**

Our Customer Care Team sits within the Mortgage Contact Centre, and is responsible for engaging with our customers at key points throughout the mortgage journey to build lasting relationships. This is an exciting opportunity to join us and be part of the ongoing progression as we continue to develop and grow. In practice, this means delivering an excellent customer experience to our mortgage customers building their understanding of how we can support them during the mortgage lifecycle.

Ultimately, your responsibilities will include calling customers to support with product transfers, redemption requests and to arrange home insurance quotations. In practice, this means delivering an excellent customer experience.

We’d love to add a new recruit to the team who is keen to rise to a challenge and isn’t afraid to speak their mind and share ideas. You’ll be fully supported developing your skills through training, coaching and ongoing development. We are a close-knit team that provide support to each other and are always happy to share a problem (or cake) and provide a sounding board.

You will be based in the Mortgage Contact & Admin Centre, meaning you’ll be quickly brought up to speed on the Mortgage Contact Centre and the wider Mortgage Operations function.

**This role is 35hrs full time with rotational shifts between 9am - 6pm Monday to Friday with no weekends**

**About You**

To fit into our team you’ll need to be able to demonstrate a strong customer service and engagement ethic. Attention to detail and accuracy is also a key requirement as well as clear and concise written and spoken communication skills.

Our team works closely together to ensure we provide the best possible service to our customers so you’ll be happy contributing to this common goal.

You’ll be customer focused, putting the customers at the heart of everything you do.

**About Us**

Life in the Mortgage Contact Centre and Customer Care Team is varied. It is an engaging and fun environment to work where everyone’s ideas and contributions are valued. We continually strive to improve the way we work and the customer experience we deliver. The focus is to engage customers in conversations to understand their needs, suggest options and allow them to make informed choices. Through these conversations, you will also qualify leads to the relevant advice specialists.

As well as receiving a competitive annual salary our colleague benefits package also includes;
- A 35-hour weekly contract + flexible working options
- 25/30 days holiday each year plus bank holidays
- Extra day holiday for your birthday
- Bonus scheme
- Pension scheme
- Free onsite gym
- Life assurance and income protection
- Access to a range of wellbeing benefits
- Electric car salary sacrifice scheme
- Cycle to Work scheme
- Above statutory family leave entitlement
- The option to buy extra holidays
- Two paid volunteering days each year
- A broad range of learning and development opportunities
- Hybrid working

**Upon starting a new role with us, we will ensure you are equipped with the correct tools and technologies to enable you to do your best work within your hybrid arrangement.**

**Salary**: £22,316.00-£27,833.00 per year

**Benefits**:

- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- On-site gym
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Wallsend: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Wallsend

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