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Sales Support Administrator

8 months ago

Wallsend, United Kingdom Swoop Funding Full time

Sales Support Specialist

**Location**:Newcastle-upon-Tyne

**Team and reporting line**:Head of Vendor & Asset Finance

**About Swoop**

Swoop is an exciting, fast-growing FinTech platform located in Europe, North America and the APAC regions connecting SMEs to funding solutions through debt, equity and grants - taking the stress out of financing for

**About the Role**
- Full support to the requirements of the Vendor & Asset Finance Team
- Inbound & outbound calls to the Swoop team, customers and clients
- Administer asset finance transactions via various tools and systems
- Drafting proposals to various finance houses
- Organise the issuing, signing, proofing and detail-checking customer finance documentation.
- Liaising with suppliers/dealers to raise invoices, assist with onboarding (e.g., KYC checks etc) together with ensuring correct formatting
- Managing daily completion of new business finance agreements
- Maintaining CRM and databases
- Handle customer queries either directly or by identifying and passing on to the relevant department or organisation
- Implement and maintain procedures and ensure the sales process is smooth and efficient
- Assist the wider team in achieving outstanding customer service, deliver outcomes that are both customer centric and commercially viable to help the business achieve its goals. At all times making sure our customers are treated fairly
- Contributing to the culture of Swoop and maintaining the reputation of the business at all times
- To continue to develop personally and professionally
- To conduct yourself in an open friendly and honest manner and promote the Company professionally
- All round team member who will be willing to get involved in issues and areas outside of their specific job role as required within a small company environment.

**About You**
- Experience working within Business Administration
- Good knowledge of Microsoft Office
- Ambitious, positive and proactive attitude

**G R I I T**

**G*lobal | **R**esilience | **I**ntegrity | **I**nnovate | **T*ogether
- Excellent communication skills
- Excellent organisation skills
- Works well under pressure.

**Benefits**
- Enjoy a competitive salary
- 25 days holiday per year increasing to 26 days after one years service
- 1 Volunteer day per year
- Pension plan
- Private healthcare insurance

**How to Apply**

We are now looking to further expand the Vendor & Asset Finance team with a Business Support Administrator.

You will work closely with our Sales team at Swoop. We are looking for someone who is resourceful, organised and committed to learn, improve, and succeed With the support of the Swoop facilities and portal, this role will evolve with the business.

**Interview Stages**
- Screening interview.
- Video or in person interview.
- Offer.

**Equal Opportunities**

Swoop is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.

**G R I I T**

**G*lobal | **R**esilience | **I**ntegrity | **I**nnovate | **T*ogether

**Job Types**: Full-time, Permanent

Pay: From £19,231.22 per year

**Benefits**:

- Company pension
- On-site parking
- Paid volunteer time
- Private medical insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Wallsend: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Administrative: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person