Receptionist/ward Support

7 months ago


Northampton, United Kingdom Northampton General Hospital Full time

To provide an efficient and comprehensive administration and reception service between Obstetrics & Gynaecology areas. Provide administrative cover for GEAC, Spencer Ward/Day care, and outpatient areas within O&G. Filing a high volume of patient records in the base notes in a timely manner. To be an initial point of contact within the department providing appropriate responses and onward directions to all callers in a courteous manner.

Deal with telephone enquiries, take messages accurately, and give information and advice (not medical) to GPs, patients, relatives, and other staff involved with the patient in a manner responsive to customer needs and in accordance with Trust procedures. Use Patient Administration System (PAS) to check and update patient details as required and record changes of address and GP. Book in and direct all patients who attend the department or ward Input and update data on the computer system ensuring accurate tracking steps are logged for each patient on screen across the GEAC Department. Upon discharge ensure all patients have been correctly admitted, discharged or transferred appropriately.

Assist the Nurse in Charge in the discharge process of patients. To arrange the most appropriate transport for discharge / transfer and follow up clinics. To undertake any clerical duties as deemed necessary. Develop and maintain effective working relationships with all members of the multidisciplinary team.

Maintain patient confidentiality. To be aware of Health and Safety and Infection Control regulations within the department. Maintain the knowledge and skills necessary to perform your role effectively and ensure evidence of competence is provided to line manager


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