Ward Receptionist
3 weeks ago
Normal routine clerical duties, e.g. filing, charting, making lists, completing forms. Answering telephone, taking messages and enquiries regarding patients condition after consultation with ward nursing staff and to adhere to the data protection as per policy. Operate patient administration computer system and ensure computer system is up to date at all times with details of all patients currently on the ward Ensure all patient details on the computer are correct, including ethnic origin and religion.
To ensure that all patient discharges and transfer details are recorded on the computer as soon as possible after the event To ensure that that all patients admission, transfer and discharge details are recorded in a timely manner. Maintain an adequate supply of stock levels to maintain the smooth running of the ward. Be responsible for ensuring that case notes are available, file it as per protocol, maintain them in an orderly manner and return them appropriately after discharge letters are completed for coding purpose. Notify Next of Kin of patients admissions and (emergency) transfers if required by ward staff.
Ensure that, once medical staff have completed discharge summaries and coding have taken their information, the notes are returned to medical records. Make arrangement for X-rays, ECG and other relevant procedures, when requested. Take request forms to X-ray, Pathology and carry out other similar errands. Collect and deal with post appropriately.
Any post for the Ward can be opened and dealt with (if in doubt, ask the nurse in charge). Any post marked with a staff members name should be in the staff mail tray. Post for the Ward Manager should be put in the unit office on the desk Obtain relevant personal information for nursing documentation and update details on the computer. Liaise with ward co-ordinator regarding all patients expected for admission Any other ad-hoc duties as required by the ward manager.
**Policy and Service Development Responsibilities**: The post holder will be expected to supervise junior staff. Be actively involved in the induction of new staff. Accept personal responsibility for identifying their own learning needs and for maintaining their own professional development and mandatory training. Assist in the facilitating of a learning environment conducive to the acquisition of further knowledge and skills and be actively involved in the development of others.
Promote and provide health education for patients and their carers/family To promote a professional and positive image of themselves and the Trust. Demonstrate a caring and supportive attitude towards their work colleagues. The postholder may be required to carry out other relevant duties as required.The postholder will adhere to the duties specified under the Staff Responsibilities of the NHS Constitution in their day to day work and behaviours. The postholder will be expected to aspire to the Values of the Trust in their day to day work and behaviours in order to support the Trust in achieving its Vision.
The postholder will adhere to, always, any Professional, NHS Code of Conducts and legislation relevant for their area of work. The postholder will make themselves familiar with, and adhere to, at all times, the policies and procedures of the Trust, and their area of work. The postholder will be expected to work to any Corporate/Division/Directorate/Department objectives and standards in order to provide an acceptable level of service. The postholder will be expected to undertake training, including mandatory and role specific training, relevant to their role and ensure it is renewed as required.
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