Ward Clerk/receptionist

3 months ago


Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

To assist in the smooth running of the EAB area and Talbot Butler ward. The ward Clerk will work in conjunction with nursing staff to provide administrative support throughout the patient’s journey within the department. The role involves daily face to face contact with patients and relatives whilst liaising with nursing and medical staff

The post holder will be expected to cross cover both EAB Monday - Wednesday and Talbot Butler ward Thursday and Friday.

**Hours of work are**:
09:00 - 17:00
Monday to Friday

Provide effective input into the work of the Trust, to support the achievement of our vision and values:
Compassion
Respect
Integrity
Courageous
Accountable

Answer telephone enquiries in an appropriate manner reporting information to patients, nursing staff and other members of the multi-disciplinary team.

Maintain good written and verbal communication between all departments and outside agencies.

Use the computerised patient management system (Camis) to access patient details, update information and make follow up appointments.

Be responsible for the ordering of stock and to ensure adequate levels are maintained.

Photocopy documents/notes as required. Locate, collate, file and store patient’s notes as appropriate

Contribute to developing a welcoming atmosphere within the ward making users feel comfortable and at ease.

Deal appropriately with distressed patients and/or relatives with support from nursing staff.

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Take responsibility to ensure that Professional Registration is up to date at all times and does not lapse or expire and to inform line management immediately with any concerns or if registration lapses or expires. (all registered staff)

The Trust requires require all new starters to subscribe to the DBS update service where it is a requirement of the role.

Be responsible for maintaining own vaccinations/Hepatitis B immunity.

Safeguard patient confidentiality at all times including adherence to the Data Protection Act.

Attend the Trust statutory refresher courses as necessary

Be aware of the responsibility of all employees to maintain a safe and healthy environment for patients, visitors and staff.

Ensure that all duties are carried out to the highest possible standard, and in accordance with current quality initiatives within the area of work and the Trust Equality, Diversity and Inclusion Strategy.

Have a commitment to identifying and minimising risk, report all incidents and report to manager any risks which need to be assessed.

Any other duties commensurate with the grade and in line with the requirement of the post.



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