Customer Feedback Officer

3 weeks ago


South Shields, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Customer Feedback Officer / CSA x2 - Repairs**
**Reference no: S Tyneside Feedback Officer - Repairs**
**Pay rate: £14.44 per hour PAYE** A Customer Feedback Officer is required to work within the repairs and maintenance team. Working with the team to answer customers queries, feedback and complaints and ensuring that learning from feedback is embedded in the team to ensure service delivery meets the needs of customers. You will be expected to have excellent customer service skills and good organisational skills and be able to use IT effectively in implementing tasks.
**“Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**:

- Experience of answering customer queries, dealing with feedback and complaints and delivering front line customer service.
- Excellent customer service skills.
- Knowledge of housing repairs background desirable.
- Ability to work unsupervised if required.
- Ability to communicate appropriately and effectively with clarity both orally and in writing.
- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
- Strong IT skills using Microsoft packages or equivalent (e.g. G Suite).

**_To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF._**
**_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:

- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.**
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Please refer to the Role Requirements section above - your CV must address the requirements listed.

**Other preferable/desirable details to include on your CV, if applicable**:

- Any local authority/public sector experience
- Any relevant qualifications held or being studied for.

**Job Ref: S Tyneside Feedback Officer - Repairs**

**Anticipated Length of Assignment**: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.



  • South Shields, United Kingdom All Temps Recruitment Full time

    We are currently recruiting for 2 x Customer Feedback Officer’s to work within South Tyneside within a busy Repairs and Maintenance team. **The Role**: - Working with the team to answer customers queries, feedback and complaints. - Ensuring learning from feedback is embedded in the team to ensure service delivery meets the needs of our customers. -...


  • South Shields, United Kingdom LSS (Staff Recruitment and Training Agency) Full time

    **Purpose** Customer Feedback Officer required to work within our repairs and maintenance team. **Roles and Responsibilities** - Working with the team to answer customers queries, feedback and complaints. - Ensuring learning from feedback is embedded in the team to ensure service delivery meets the needs of our customers. - Reporting queries, feedback and...


  • South Shields, United Kingdom All Temps Recruitment Ltd Full time

    We are currently recruiting for 2 x Customer Feedback Officer's to work within South Tyneside within a busy Repairs and Maintenance team. **The Role**: - Working with the team to answer customers queries, feedback and complaints. - Ensuring learning from feedback is embedded in the team to ensure service delivery meets the needs of our customers. -...


  • South Shields, United Kingdom All Temps Recruitment Ltd Full time

    We are currently recruiting for 2 x Customer Feedback Officer's to work within South Tyneside within a busy Repairs and Maintenance team. **The Role**: *Working with the team to answer customers queries, feedback and complaints. *Ensuring learning from feedback is embedded in the team to ensure service delivery meets the needs of our customers. *Ensuring...


  • South Shields, United Kingdom CCR Full time

    37.5 hours a week CCR is looking for a Customer Feedback Officer required to work within our repairs and maintenance team. Working with the team to answer customers queries, feedback and complaints. Ensuring learning from feedback is embedded in the team to ensure service delivery meets the needs of our customers. The repairs department will require a...


  • South Shields, United Kingdom Nineteen Recruitment Full time

    Nineteen Recruitment is a multi-award winning, independent recruitment agency that specialises in the recruitment and provision of temporary and permanent staffing for the Education, Social Care, and Public Sectors. - We are delighted to be working with a local authority client, recruiting on their behalf for an Customer Feedback Officer based in South...


  • South Shields, United Kingdom All Temps Recruitment Ltd Full time

    We are looking to recruit an experienced Customer officer to work within a repairs and maintenance team for the local Council. **The role** - Working with the team to answer customers queries from homeowners - Taking both feeedback - Handling comlaints to resolution - Assisting the team to make sure learning from feedback is embedded in the team - Checking...


  • South Tyneside, United Kingdom LSS (Staff Recruitment and Training Agency) Full time

    **Roles and Responsibilities** - Customer Feedback Officer required to work within our repairs and maintenance team. - Working with the team to answer customers queries, feedback and complaints. - Ensuring learning from feedback is embedded in the team to ensure service delivery meets the needs of our customers. **Mandatory Compliance Requirements** - CV -...


  • South Shields, United Kingdom Seven Resourcing Full time

    Seven Resourcing are looking for a temporary Senior Complaints and Feedback Officer to work with the Social Care Team in South Shields. This position is initially for a period of 3 months and is paying £22.55 PAYE or £27.28 umbrella per hour. The working hours are Monday - Friday from 9am - 5pm. **The role**: To ensure that an effective procedure for...


  • South Tyneside, United Kingdom All Temps Recruitment Ltd Full time

    We are currently recruiting for 1 x experienced, Senior Complaints and Feedback Officer to join a local company within South Tyneside. **The Role (not limited to)**: - The role will focus primarily on Children Social Care complaints, but will also cover complaints relating to Adult Social Care. - To manage statutory complaints services for Children’s and...


  • South Shields, United Kingdom All Temps Recruitment Ltd Full time

    We are currently recruiting for a Customer Liaison Officer in South Tyneside. **Responsibilities**: - Serve as a liaison between different departments within the organization - Deal with incoming queries from the public regarding issues within their properties. - Booking engineers to go out to deal with property issues. - Must Have communication skills,...


  • South Shields, United Kingdom RCS RECRUITMENT LTD Full time

    Are you an experienced Customer Service representative who enjoys the day to day challenge of dealing with customer queries and complaints? Then this is the ideal job for you. We are looking to recruit an experienced Customer Service Assistant for ongoing local authority contract in the South Shield area, working with a busy repair and maintenance team....


  • South Yorkshire, United Kingdom Sellick Partnership Full time

    **Customer Relations Officer** **Hybrid Working/1 day a week in the office** **Ongoing long-term contract** Our client are looking to recruit experienced Customer Relations Officer to join their team on an ongoing basis **Key responsibilities of the Customer Relations Officer will include**: - Handling all customer complaints, including acknowledging...

  • Support Officer

    1 month ago


    South Shields, United Kingdom All Temps Recruitment Ltd Full time

    Support Officer required to work in a repairs and maintenance setting. - Assisting in the day to day admin duties to assist the management - Assisting in the day to day admin duties to assist the management - Contacting customers to arrange appointments for work and dealing with customer queries and requests - Be proficient in the use of ICT systems such as...


  • South Shields, United Kingdom All Temps Recruitment Full time

    We are currently looking for an experinenced Office Administrator to work in a busy local office **Duties** - Typing letters, memos and invoices - Dealing with phone calls, e mails and letters form the general public - Setting up customer files - Setting up delivery schedules - Reception duties - Dealing with visitors and deliveries to site - Post,...

  • Asset Officer

    1 month ago


    South Shields, United Kingdom South Tyneside Homes Full time

    **Post title**: Asset Officer **Location**: Within the Borough of South Tyneside **Salary**: Band 6 £27,850 - £29,244 **Closing date**: Noon, on Friday 17th February 2023 Are you passionate about providing Great Homes and Service to our customers? If this sounds like you, then David and Craig would love to hear from you! South Tyneside Homes have a...

  • Asset Officer

    1 month ago


    South Shields, United Kingdom South Tyneside Homes Full time

    **Post title: Asset Officer** **Location: Within the Borough of South Tyneside **Salary**: Band 6 £27,850 - £29,244 Closing date: Noon, on Friday 17th February 2023** Are you passionate about providing Great Homes and Service to our customers? If this sounds like you, then David and Craig would love to hear from you! South Tyneside Homes have a fantastic...


  • South Shields, United Kingdom Co-op Full time

    Working pattern: varied shifts including early mornings of 5:45am (store opening), afternoons, late evenings of 10pm (store closing) and weekends, to be discussed at interview. Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as...


  • South Shields, United Kingdom Barbour Full time

    **Company Description**: J. Barbour & Sons Ltd founded in 1894 is a British lifestyle brand, home to the iconic wax jacket we design, manufacture and market stylish functional clothing and footwear for men, women and children inspired by the unique values of the British countryside. We are the proud holder of two Royal warrants, most recently we have...


  • South Shields, United Kingdom RCS RECRUITMENT LTD Full time

    **Responsibilities** - You will be responsible for delivering a high quality integrated customer focused tenure blind Housing and Area Management Service within the Borough. - Assist with the development and delivery of action plans for the communities you serve, ensuring resident satisfaction and improved outcomes. - Co-ordinate and contribute to...