Client Feedback Officer

3 weeks ago


South Shields, United Kingdom All Temps Recruitment Ltd Full time

We are looking to recruit an experienced Customer officer to work within a repairs and maintenance team for the local Council.

**The role**
- Working with the team to answer customers queries from homeowners
- Taking both feeedback
- Handling comlaints to resolution
- Assisting the team to make sure learning from feedback is embedded in the team
- Checking to make sure call service delivery meets the needs of our customers.
- Using in-house computer system to record information
- Liaising with other departments

**The person**
- Must have previous call handling experience dealing with complaints to resolution stage
- Ideally had experience dealing with the general public in a call handling capacity
- Be familiar with MS Office packages
- Be able to prioritise when handling calls
- Be able to handle calls with empathy
- Be educated to GCSE level a-c or equivalent in both Maths and English

**Job Types**: Full-time, Temporary contract

**Salary**: From £14.44 per hour

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (required)

Work Location: In person

Reference ID: AHSSTEL


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