Casework Support

2 months ago


South Shields, United Kingdom South Tyneside Citizens Advice Full time

**Casework Support & Admin Officer Job Description and Person Specification.**

Context of role:
To provide PA support to Advice Caseworkers along with general admin and reception duties in a busy advice setting.

**Casework Support**

On instruction from Caseworkers:

- Draft letters to clients and 3rd parties
- Contact 3rd parties for information and updates on client cases
- Deal with incoming and outbound calls to clients
- Assist with diary dates and appointments

**Admin**
- Provide admin support to management and staff as and when required
- Open, record and distribute incoming post, and prepare outgoing post for dispatch.
- Create and maintain filing systems in accordance with the office procedures.
- Take minutes as and when required
- Prepare casefiles for caseworkers and file accordingly

**Reception**
- Receive clients and other visitors.
- Answer main switchboard and door intercom.
- Provide information to clients on the service.
- Make relevant referrals/appointments for Caseworkers

**Other duties and responsibilities**
- Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
- Any other relevant administrative and support duties required to ensure the smooth running of the Office.

**Person specification**
- Previous PA/admin experience.
- Understanding of and commitment to the aims and principles of the Citizens Advice service and its equality policies.
- Ability to monitor and maintain own standards.
- Ability to work on own initiative, prioritise own work and meet deadlines.
- Good interpersonal skills.
- Skills in word processing & Excel.
- Flexible approach and willingness to work as part of a team.
- Numeracy and literary skills to the level required to carry out the tasks.

**Salary**: £20,779.20 per year

**Benefits**:

- Additional leave

Schedule:

- Monday to Friday

Ability to commute/relocate:

- South Shields: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative / PA duties: 2 years (required)

Work Location: In person

Application deadline: 18/08/2023
Reference ID: CSA


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