Members Support Caseworker

3 weeks ago


South Tyneside, United Kingdom South Tyneside Council Full time

Members Support Caseworker

(Town Hall, South Shields)

£21,968 pa

We are offering a great opportunity for you to work with us at South Tyneside Council, making a difference for our communities through one of our new Caseworker roles.
- Be at the very heart of the Council, working with Elected Members and colleagues across Council and South Tyneside Homes departments, to support residents with requests for information.
- ‘Own’ an enquiry from start to end, ensuring customers receive a timely and full response to their questions.
- Operate within a political environment, in a non-political way, ensuring that you respect Elected Members of all parties and backgrounds.
- Have the support of a great team around you who will provide training and development to help you hit the ground running.

You will need to bring:

- Excellent organisation skills.
- Strong IT skills.
- Empathy and good customer service skills.
- A professional telephone manner.
- A commitment to providing an outstanding service.

You will also:

- Ensure confidentiality is always maintained, respecting each customer as an individual.
- Manage expectations of customers, often in challenging situations - a calm demeanour and ability to work under pressure is essential.
- Support team members in the wider Civic and Members Support Office - this may include working outside of usual working hours, so a flexible approach is essential.

Closing date: Noon, Friday 8 September 2023.



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