Debt Support Officer

2 months ago


South Ribble, United Kingdom Citizens Advice Full time

**Position**: Debt Support Officer

**Location**: Leyland (South Ribble)

**Closing date**: 17 December 2023

**Role details**:
Job title:
Debt Support Officer

**Location**:
Leyland (South Ribble)

**Salary**:
£22,000.00 FTE (Pay ward 1 Feb 24)

Salary pro rata:
Yes

London allowance:
No

Hours per week:
22.5

Type of contract:
Maternity cover

End date of contract:
01/10/2024

17/12/2023

Interview date:
19/12/2023

Debt support officers work alongside debt caseworkers to carry out a range of activities that prepare the client to receive debt advice - such as supporting them to complete a budget in advance of an appointment and gathering all their paperwork - and progress their case after they’ve received advice.

Debt support officers also provide general administrative support such as dealing with incoming and outgoing post, managing SMS, e-signatures and electronic document upload requests, making referrals, ensuring records are updated in line with policy, liaising with clients and third parties.

If you have great customer services skills, enjoy helping people and have good PC skills we would like to hear from you. All training in debt is provided with opportunity to progress to Debt Caseworker.

This is maternity cover for 22.5 hours a week. The pro rata salary is confirmed as £13,378.00. The post officially ends in October 2024 (maternity cover), however vacancies arise and relevant experience is taken into account for permanent roles.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.


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