Senior Complaints and Feedback Officer

**Purpose** To ensure that an effective procedure for representations/complaints is available to service users and/or their representatives. To act as the Designated Complaints Manager and ensure that the Local Authority meets its statutory duties and responsibilities required by the NHS and Community Care Act 1990 and Children’s act 1989 in respect of...

Seven Resourcing are looking for a temporary Senior Complaints and Feedback Officer to work with the Social Care Team in South Shields. This position is initially for a period of 3 months and is paying £22.55 PAYE or £27.28 umbrella per hour. The working hours are Monday - Friday from 9am - 5pm. **The role**: To ensure that an effective procedure for...

**Purpose** Customer Feedback Officer required to work within our repairs and maintenance team. **Roles and Responsibilities** - Working with the team to answer customers queries, feedback and complaints. - Ensuring learning from feedback is embedded in the team to ensure service delivery meets the needs of our customers. - Reporting queries, feedback and...

**Purpose** Customer Feedback Officer required to work within our repairs and maintenance team. **Roles and Responsibilities** - Working with the team to answer customers queries, feedback and complaints. - Ensuring learning from feedback is embedded in the team to ensure service delivery meets the needs of our customers. - Reporting queries, feedback and...

Join a leading local authority in Hampshire as an interim Complaints Officer and play a vital role in ensuring customer satisfaction and service excellence.Role: Interim Complaints OfficerPay: £20-£23 per hour, competitive based on experienceAs an Interim Complaints Officer, your responsibilities will include: * Handling customer complaints promptly and...

iPeople SC Solutions is currently recruiting for Complaints Review Officer to work for our client in Tower Hamlets and surrounding areas.The successful post holder will create great homes, great services and great communities through ensuring compliance with the Consumer Standards.The successful post holder will also undertake Stage 2 reviews of complaints...

**Job Summary**: Contract Type: Permanent Working Pattern: Full time Advert Start Date: 21/05/2024 Advert End Date: 21/06/2024 12:00 **Salary**: £45,411 pa Hours per week: 37 Job Category: Other Vacancy ID: 264629 Employment Location: Adult Commissioning Services, Town Hall, South Shields Post Number: AC06824 Number of posts: 1 Closing date: 21...

Job Title: Complaints Manager Location: Reigate Salary: £35,000 per annum Reporting to: Internal Operations Manager The key element to the role of Complaints/Customer Service Manager is to support the Internal Operations Manager by managing the day-to-day customer service function, including managing incoming 'expressions of dissatisfaction'...

Job Title: Complaints Manager Location: Reigate Salary: £35,000 per annum Reporting to: Internal Operations Manager The key element to the role of Complaints/Customer Service Manager is to support the Internal Operations Manager by managing the day-to-day customer service function, including managing incoming 'expressions of dissatisfaction' and written...

Senior Finance Officer - Pensions (Town Hall, South Shields) £40,478 pa You will be working within the Pensions Service and support the Pension Fund Finance Manager and Treasury Management Officer. Your role will involve working with employing organisations to reconcile monthly contributions, monitoring the cashflow position and involvement in the setting...

**Customer Relations Officer** **Hybrid Working/1 day a week in the office** **Ongoing long-term contract** Our client are looking to recruit experienced Customer Relations Officer to join their team on an ongoing basis **Key responsibilities of the Customer Relations Officer will include**: - Handling all customer complaints, including acknowledging...

Inclusion Service Support Officer (Access and Inclusion, Inclusion Service) £21,968 pa South Tyneside Council are excited to announce the newly developed Inclusion Service within the organisation. We are looking for a highly organised member of the team to provide a robust administrative service and clerical support to the Inclusion Service. We are...

Senior Administration Officer (Data), 37hpw (Term Time Only + 5 Days) (Park View School) £24,496 pa pro rata Required as soon as possible Fixed Term Contract for 12 months (with a view to becoming permanent) This is an exciting opportunity for a Senior Administration role responsible for data across the school. An integral part of this role will be to...

Gateway Housing has been supporting communities to thrive since 1926. We are an ambitious London based housing association with over 3,000 homes in the heart of London's East End. We provide social rented homes, shared ownership, and sheltered housing. We develop new homes too and are part way through an exciting programme to deliver another 250 homes by...

You will be working for the largest installer of renewable measures within the UK who have also been voted The Independent Choice for 'Installer of the year 2023'. The business was founded in 2008 and has since installed energy saving measures on over 140,000 homes reducing energy bills for domestic customers. Due to continued growth this business...

You will be working for the largest installer of renewable measures within the UK who have also been voted The Independent Choice for 'Installer of the year 2023'. The business was founded in 2008 and has since installed energy saving measures on over 140,000 homes reducing energy bills for domestic customers. Due to continued growth this business is...

ISIT Contact Officer - 18.5 hpw (Contact and Referral, Integrated Safeguarding Intervention Team, Town Hall and Civic Offices) £24,496 pa pro rata Work pattern: Monday, Tuesday (full day) & Wednesday (morning) Temporary post for 12 months to cover Maternity leave You will receive and handle all initial Children and Families Social Care contacts and...

**Job Summary**: Contract Type: Permanent Working Pattern: Full time Advert Start Date: 23/01/2024 Advert End Date: 06/02/2024 12:00 **Salary**: £31,364 pa Hours per week: 37 Job Category: Traffic / Highways / Road Safety Vacancy ID: 258022 Employment Location: Construction Office, Middlefields Depot, Heddon Way, South Shields Post...

Contact Officer x 2 Posts, 37hpw (Supervised Contact Service, Poppyfields) £24,496 pa Permanent Current Legislation and good practice uphold the right of children to promote and maintain family time with their parents, the service will ensure that court ordered family time takes place. Promoting the best interests of the child at all times. You will be...

MMP Consultancy are currently working alongside an organisation based in Croydon to recruit a Customer Resolution Officer to join them on an interim contract. Responsibilities Include: - Working as part of a dedicated complaints resource to ensure you provide appropriate resolutions for customers - Being responsible for investigating complaints and members...