Customer Relations Officer

3 weeks ago


South Yorkshire, United Kingdom Sellick Partnership Full time

**Customer Relations Officer**

**Hybrid Working/1 day a week in the office**

**Ongoing long-term contract**

Our client are looking to recruit experienced Customer Relations Officer to join their team on an ongoing basis

**Key responsibilities of the Customer Relations Officer will include**:

- Handling all customer complaints, including acknowledging complaints, organising, coordinating and writing responses to complaints
- Act as dedicated point of contact to deal with customer, client and stakeholder enquiries
- To deal with, coordinate and write response letters to compliments and written enquiries
- To take ownership for all cases:

- Manage their own case load to ensure all complaints are responded to in set timescales
- Scrutinise in house systems to obtain evidence and information to ensure an accurate response is provided
- Be proactive and keep the customer informed of what is happening throughout the different stages of their complaint
- To follow up all complaints that have work planned to ensure customer promises have been kept and the customer is satisfied with the outcome
- Be main point of contact for persistent / aggressive complainers
- Independently and impartially investigate appeals and provide feedback to the Customer Relations Manager and other officers involved with the outcomes of decisions made, with clear and objective facts.
- Hold face to face interviews showing empathy care and attention for customers/tenants

**Essential/Desirable experience of the Customer Relations Officer**:

- Be able to work under pressure
- Customer service background
- Strong written communication skills

If you believe that you are well-suited to the role, please apply. For additional information, please contact Claire Harrison at Sellick Partnership



  • Hamilton, South Lanarkshire, United Kingdom Routes To Work South Registered company in Scotland under SC217367 with charitable status under Full time

    Job Specifics Reference No: LO152 Location: Hamilton Hours: Full Time Salary: Negotiable Job Overview Due to recent success with tendered projects, we require an experienced Customer Relations Officer to join our team to deliver works in North Lanarkshire. We actively promote a positive working environment where teamwork, transparency and customer...


  • Rothwell, West Yorkshire, United Kingdom The Caraires Consultancy Full time

    Monday 9.00am - 5.30pm (37.5 hours per week)£26,555 p/a Permanent Our client has an exciting opportunity to join the customer service team as a customer relations advisor. The central complaints department supports teams across the UK managing escalated complaints from first point contact through to resolution. The customer relations advisor will...


  • South Kensington, United Kingdom Imperial College London Full time

    Imperial College London’s International Relations Office (IRO) is pleased to announce an exciting secondment opportunity for a period of 6 months. Join our team at Imperial College London and be part of a dynamic group that's making a significant impact at one of the world's leading universities. We are seeking individuals who can help us develop...


  • Barnsley, South Yorkshire, United Kingdom Allied Healthcare Full time

    Business Support Officer needed in Barnsley Paying £12.Full time hours on a temporary basis The primary tasks for the post include minute taking at Child Protection Conferences and administrative support for the organisation of conferences and completion and dissemination of minutes within timescales Essential Employment is acting as an Employment...


  • Barnsley, South Yorkshire, United Kingdom Osborne Technologies group Full time

    Location: UK Office - Barnsley, South Yorkshire Salary: Negotiable - depending on experience. We have a vacancy for a technical support engineer to join our Customer Technical Services team. The position involves supporting our range of IT and AV products both remotely (telephone and remote support) as well as visiting customers across the country to...


  • South Shields, United Kingdom Seven Resourcing Full time

    Seven Resourcing are looking for a temporary Customer Feedback Officer to work in South Shields. This position is initially for a period of 3 months and is paying £14.44 per hour. **The role**: This is a key post with responsibility working on your own initiative and as part of the wider Strategy and Performance Team providing efficient and effective...


  • South Shields, United Kingdom Seven Resourcing Full time

    Seven Resourcing are looking for a temporary Customer Feedback Officer to work in South Shields. This position is initially for a period of 3 months and is paying £14.44 per hour. **The role**: This is a key post with responsibility working on your own initiative and as part of the wider Strategy and Performance Team providing efficient and effective...


  • South Tyneside, United Kingdom CCR Full time

    CCR is looking for a feedback officer to work for the local authorities at South Tyneside council.This role is an exciting oppurtunity to work for the revenue and repairs team working to ensure that customer queries are answered. The Role: To work within our repairs and maintenance team. Working with the team to answer customers queries, feedback and...


  • South Yorkshire, United Kingdom Capital One - UK Full time

    Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireSpecialist Customer Support About this role From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Specialist Customer Support Team, you’ll be...


  • Huddersfield, West Yorkshire, United Kingdom Kirklees Active Leisure Full time

    Kirklees Active Leisure (KAL) is one of the most progressive Leisure Trusts in the UK and we're very proud of our achievements!  We're continually developing ourselves and we invest heavily in our product and facilities to provide the best possible experience we can for our customers.  Benefits of HR Employee Relations Manager  ~26 days annual leave +...


  • South Shields, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

    We are looking for an experienced HR professional to be the operational lead for employee relations for the Trust. You will act as a role model providing professional guidance, leadership and management of HR operational function including employee relations, trade union relations and divisional HR/Business Partnering support to ensure that the employee...


  • South Yorkshire, United Kingdom Simon Acres Recruitment Full time

    **Simon Acres Recruitment are excited to be recruiting for a forward thinking established company based in South Yorkshire, to find a Contracts Customer Service Manager.** **Salary: £36,000, plus bonus** **Key responsibilities**: - Providing outstanding customer service to existing and new customers - Working closely with the Quality Team to identify any...


  • South East, United Kingdom Frazer Jones. Full time

    I am delighted to be supporting an electrical and engineering organisation to appoint an Employee Relations lead.Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.The organisation works with its customers across the UK to offer a high quality and relevant service to enhance and the...


  • South Yorkshire, United Kingdom Sherwin-Williams Full time

    In the role of Customer Service Specialist you will be based at our Sheffield site providing customer service and support to our internal and external customers, resolving problems, researching complex information and building customer relationships. The position ideally requires someone with previous customer service experience and the ability to speak...


  • South Croydon, United Kingdom Southern Housing Full time

    The roleSouthern Housing are seeking a talented candidate to join us as a Customer Accounts Officer in our Customer Transactions department.This is an exciting opportunity for someone with an interest in revenue maximisation and collection through a prompt and consistent arrears management and debt recovery. Our ideal candidate will be a good communicator, a...


  • Doncaster, South Yorkshire, United Kingdom Vodafone Australia Full time

    Our Customer Solutions Assistant Team Leaders are passionate, enthusiastic and driven, with a genuine love of people and technology. Working in one of the world’s largest Telecommunications companies, we aim to open all sorts of possibilities – not only for our customers, but for our people too. In this role, you’ll partner with a store manager in...


  • South Yorkshire, United Kingdom SF Recruitment Full time

    SF Recruitment are currently recruiting for 2 x Customer Service Administrators to join one of our busy clients in Mansfield. This is a 2 month temporary position to support with their annual project therefore we are looking for candidates who are immediately available and able to commit to this role. What we are looking for: • Customer...


  • South Yorkshire, United Kingdom Elizabeth Michael Associates LTD Full time

    Our client is keen to appoint a skilled Office and Accounts Administrator, where you'll play a vital role in supporting the smooth operation of the business. This position offers the opportunity to work in a fantastic environment within a successful company that values teamwork, integrity and excellence. If you're a proactive and detail-oriented...

  • Funding Officer

    5 days ago


    South Yorkshire, United Kingdom BIG LOTTERY FUND Full time

    Do you want to help charities to change the lives of people most in need of help across South Yorkshire or West Yorkshire?  We have two roles, 1 permanent Funding Officer position in South Yorkshire and one 12 month Fixed Term Contract in West Yorkshire. There will be an expectancy of wider working across the Yorkshire and the Humber region to support...


  • South Kensington, United Kingdom Imperial College London Full time

    Do you have HR administration experience and a keen interest in Employee Relations? Want to join a world leading University where you can really make a difference? If so, this is a fantastic opportunity to kick start your career, working within our Employee Relations (ER) team. As Employee Relations Administrator, you will work directly with the Head of...