Contracts Customer Service Manager
1 month ago
**Simon Acres Recruitment are excited to be recruiting for a forward thinking established company based in South Yorkshire, to find a Contracts Customer Service Manager.**
**Salary: £36,000, plus bonus**
**Key responsibilities**:
- Providing outstanding customer service to existing and new customers
- Working closely with the Quality Team to identify any key product trends and support with implementation of any change
- Effectively leading, managing and developing the team to ensure excellent customer service
- Working and delivering at a pace to meet customer and business requirements
- Leading and owning all activities within the Contract Customer Services Team from customer order through to plot completion
- Developing and empowering a culture of customer ownership and service delivery within agreed lead-time and cost-based targets
- Constantly challenging and shaping the Contract Customer Services Team to continuously drive an improvement and transformative service
- Actively supporting the National Head of Contract Operations in envisioning, developing, and implementing customer and right first-time strategies that underpin core business objectives
- Working collaboratively across the business to ensure that the needs of customers are understood
- Consistently delivering, building and maintaining strong working relationships across differing functions
- Regularly meeting with existing and new customers to understand their requirements
- Previous experience of working at a Customer Service Management level
- Prior experience within business-to-business sales and a customer service environment
- Proven track record of change and performance delivery
- Energetic, ambitious and driven
- Ability to build and maintain strong working relationships
- Efficient approach to management and resolution of customer issues and decision making
- Analytical and data driven approach to customer management
- Exceptional leadership and communication skills
- Ability to empathise with customers, to understand and appreciate their circumstances and reach timely and appropriate resolution
- Ability to define and deliver continuous improvement initiatives, performance enhancements and overcome barriers to success
**Simon Acres Recruitment are acting as the employment agency in relation to this vacancy.
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