Customer Service Executive
4 weeks ago
Glamdoll Fashion our customers are at the center of everything we do. To ensure our customers remain satisfied, we are seeking a highly organized and experienced customer service executive. This role requires the ability to manage multiple tasks, prioritize responsibilities.
**Key Responsibilities**
- You’ll investigate customer complaints and provide solutions whist keeping them informed and up to date along the way
- You’ll liaise with internal departments and external companies to investigate customer queries
- You’ll be the first voice our customers hear, so you’ll need to make a great first impression
- You’ll be focused on customer satisfaction, dealing with our clients with empathy, direction, and action.
- You’ll deliver on promises, understand customer frustrations and have an investigative approach to all interactions.
**The Skills you will need**:
- Time and priority management
- Use of initiative
- Able to work under pressure
- Excellent motivation
**How you'll demonstrate it**
- You’ll ideally have experience in the fashion industry, but this is not essential We will teach you everything there is to know.
**What’s in it for you?**
- Basic salary up to £24,960
- Contributory Pension Scheme
- Customer service: 2 years (required)
Work authorisation:
- United Kingdom (required)
**Why you’ll love working here**:
**Earn more**:Expect a competitive wage and reliable payments when you work for GlamDoll Fashion
- **Grow with us**:We offer great potential for promotions due to our fast growth
- **Get daily perks**:Free car parking on site, free tea/coffee and bottles of water, and discounts on purchases from our website.
If you think this role is for you please send your CV to
/part time/evening/weekend
- Experience:
/part time
**Benefits**:
- Company pension
- Employee discount
- Bonus scheme
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Heywood, OL10 2JG : reliably commute or plan to relocate before starting work (required)
Work Location: In person
**Job Types**: Full-time, Part-time, Permanent
**Benefits**:
- Company pension
- Employee discount
- On-site parking
Schedule:
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Heywood: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year minimum (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: Glamdoll Fashion
**Salary**: £24,960.00 per year
**Benefits**:
- Company pension
- Employee discount
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Overtime
Supplemental pay types:
- Bonus scheme
- Quarterly bonus
- Yearly bonus
Ability to commute/relocate:
- Heywood: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: Glamdoll Customer Service Executive
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