Warranty Administrator
2 days ago
Overview:
**Location: Charles Hurst Head Office**
**Hours: 37.5; Monday
- Friday 09:00-17:00 (including a 30-minute lunch break)**
**Salary: £22,000- £26,000 (experience **dependant)**
At Charles Hurst Head Office, we have a fantastic opportunity for a Warranty Administrator to come and join our team.
In role you will primarily be involved in processing warranty claims to manufacturer standards (for over 16 manufacturers), therefore ensuring accurate submissions of warranty and goodwill claims daily. Furthermore, you will carefully and accurately monitor warranty reports daily, weekly, and monthly.
As a Warranty Administrator you will report to the reputable Derek Farland, who will guide you with his expertise and experience allowing you to be successful in role. You will also have lots of support from your wider team which includes nine Warranty Administrators, there will certainly be plenty of people to help you along the way
Our Warranty Administrators support the day-to-day running of the department overseeing the warranty process from start to finish with diligence and accuracy all to ensure we provide a first-class level of service
**Responsibilities**:
- Examine completed warranty repair orders
- Prepare claim forms and supporting material
- Ensure maximum return from the manufacturer - for all warranty work including the issue of credit notes and associated paperwork
- Review warranty reporting systems with the line manager to identify improvements where possible and administer warranty policy in the best interests of Charles Hurst, the manufacturer, and customer
- Inputting the manufacturer’s warranty payments, return of warranty parts to manufacturer and reconciliation of warranty schedule
- Keep accurate records of warranty submissions, credits, rejections, and customer contributions toward goodwill claims
Qualifications:
**About us**:
Charles Hurst/ Lookers are proud to be one of the top three motor vehicle retailers in the UK and Northern Ireland, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefit package. This includes competitive basic salaries plus;
- Enhanced holidays that increase with service
- Eligibility to join one of our car schemes
- Critical illness cover after 2 years and Life Assurance
- Smart Health - free access to support 24 hours a day, 365 days a year
- Enhanced paid maternity, paternity and adoption leave
- For some roles a company car and additional earning potential through commission or bonus
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
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