Service Administrator

5 months ago

Belfast, United Kingdom Charles Hurst Full time

Overview:
**Charles Hurst CUPRA/Seat**

**Monday - Friday 09:00-17:00**

**£23,500 per annum**

BRAND NEW SITE OPENING

Are you ready to join the site everyone is talking about at Charles Hurst?

As a Service Administrator, you will play an important role in our busy service team within the Aftersales Department, working closely with the Workshop Controller, Warranty Administrator and Service Advisors you will provide support to ensure the customer journey is as seamless as possible.

On a day-to-day basis you will be pivotal to ensuring the Service department is operating smoothly by managing all service-related administration tasks and liaising with Service Advisors & Workshop team. You will also be dealing with some inbound service calls, calling customers back with updates, ensuring all required documents are completed. Do you have demonstrable experience in administration, customer service and exceptional organisation skills? Then we might have just the job for you

**Responsibilities**:

- Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work
- Add-hoc administration tasks as given from the Aftersales Manager
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- You will be responsible for the timely process of warranty claims within manufacturer guidelines and ensure the accuracy of all warranty and goodwill claim submissions daily
- In addition, you will monitor daily, weekly and monthly warranty reports to ensure that are compliant with company policy

Qualifications:
You will have excellent communication skills, both written and verbal, and the ability to build relationships with key stakeholders. As someone who can work well under pressure, handle conflicting demands, identify priorities and, schedule work appropriately you will have a friendly and professional manner. As well as acting with integrity, discretion, and objectivity, the ability to meet deadlines without compromising on the quality of work is essential.

Service administrator experience gained from a leading automotive dealer is desirable. Technical knowledge would be an advantage. You MUST hold a full valid UK driving license for a minimum of 6 months for insurance purposes

**About us**

Lookers/Charles Hurst are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;
- Enhanced holidays that increase with service
- Eligibility to join one of our car schemes
- Critical illness cover after 2 years and Life Assurance
- Smart Health - free access to support 24 hours a day, 365 days a year
- Enhanced paid maternity, paternity and adoption leave
- For some roles a company car and additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?

Charles Hurst is an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

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