Customer Service Administrator

5 days ago


Belfast, United Kingdom Capita Full time

Customer Service Administrator - Hybrid Working - Belfast

£19,371.83

**Key Duties and Responsibilities include**:

- Being the first point of contact and providing support for all general enquiries and responding in a timely and accurate manner
- Supporting the delivery of an administration service
- Updating and maintaining quality data in various client databases
- Ensuring that activities of the team are accurately documented in process guides, maps and checklists
- Operating as an effective team member, assisting others and providing training where required
- Identifying any potential issues and problems and escalating to the Team Leader as they arise

**Essential Experience / Skills**
- Proven track record of providing quality customer service in a similar environment
- Previous experience working in an administrative role
- Demonstrated ability with computer skills including intermediate knowledge of Word, Excel and Outlook
- Strong organisational skills with the ability to prioritise own workload and deal with conflicting priorities
- Ability to respond to a high volume of queries, ensuring a high attention to detail and accuracy
- Ability to communicate effectively with clear and concise language verbally and with written correspondence



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