Customer Service Administrator

3 months ago

Belfast, United Kingdom Arjo Full time

**Position**:Customer Service Administrator
**Location**: Belfast
**Job type**: Full Time, Permanent

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

**The impact you will have**

You will be responsible for delivering world class customer care. Working in a team, responsible for providing administration support for Arjo Customer Service teams including Rental and Service departments. Would you like to work for a big company that feels like a family? Then this role could be for you.....

**Key Duties and Responsibilities**:

- Handle inbound telephone calls and manage shared mailboxes within the department ensuring a swift and effective service is provided to our customers.
- Draft new contract proposals, renewals and process acceptances on our systems.
- Maintain regular contact with field teams regarding daily work activity, location and job status.
- Liaise with customers and other relevant parties over delays, problems, or queries to ensure that communication regarding the status of service work is maintained.
- Review completed work, issue quotations and produce invoices to send to customers.
- Assist customers with invoice queries and issue credits where required.
- Update and maintain customer data on our electronic system and spreadsheets.
- Provide administration assistance and cover where required within the department and to field staff.

**Knowledge/Skills/Experience**:

- Qualifications: Good standard of education including GCSE Maths and English
- Work experience: Preferable to have worked within a similar Customer Service environment
- Previous SAP experience desirable
- The ability to communicate effectively with people at all levels of the organisation
- Be able to work accurately to meet deadlines, follow company standards and procedures
- Be able to relay information clearly and accurately, ask questions to understand information and have strong listening skills
- Proficient in using Microsoft packages, especially Excel

**What we will offer in return**
You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.

**Why diversity matters to us**
At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment - not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.

**Job Types**: Permanent, Full-time

**Salary**: £21,984.71-£23,555.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- Referral programme
- Work from home

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Belfast (preferred)

Ability to Relocate:

- Belfast: Relocate before starting work (preferred)

Work Location: In person

Reference ID: 42926

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