Customer Service/ Administrator

3 weeks ago

Belfast, United Kingdom The JM Group Full time

We are working with a large consulting company who are seeking a Customer Service/ Administrator to join their team in Belfast.

Length of contract: 6 months

Hours per week: 20 hours - evening work; 4 hours each evening.

Office based work

Role Duties include:
DATA PREP duties include
- Receive bags from couriers and transport to RIC
- Escalate any late runs or missing bags to nominated person.
- Liaise with couriers and representatives as required.
- Prepare vouchers ensuring all facing correct way, staples, folds and any non-clearing items removed.

CAPTURE duties include
- Prepare machines, trays, tray headers.
- Image capture all vouchers sorting any jams that occur in the process following correct procedures.
- Ensure the quality of the image is acceptable and correct for the workstream.
- Ensure ISN is spraying on back of voucher.
- Complete any RTS items in a timely manner ensuring no stress on SLA
- Ensure all appropriate escalations and milestone check ins are made in good time.
- Undertake voucher storage activities

Skills required:

- Experience in Financial Service
- Administrative skill
- Might be asked to handle multiple tasks simultaneous
- Good customer service skills

The JM Longbridge Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Longbridge Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.

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