Customer Service Representative

2 days ago


Belfast, United Kingdom Capita Health Assessment Advisory Service Full time
About the Role

We are seeking a skilled and compassionate Inbound Enquiry Centre Advisor to join our expanding customer service team at Capita Health Assessment Advisory Service in Belfast.

As a key member of our team, you will provide high-quality advice and support to claimants and appointees via telephone, ensuring a professional and effective service.

You will be responsible for answering calls, dealing with queries, and completing back-office administrative tasks with accuracy and attention to detail.

Key Responsibilities
  • Provide exceptional customer service, responding to queries and resolving issues in a timely and professional manner.
  • Accurately input data and maintain records, ensuring compliance with company standards.
  • Work collaboratively with the team to achieve business objectives and deliver a high-quality service.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Strong listening skills, with the ability to understand customer needs and provide clear explanations.
  • Ability to work in a fast-paced environment, managing multiple tasks and priorities.
  • High level of accuracy and attention to detail, with the ability to maintain records and data.
What We Offer
  • Competitive starting salary of £23,400.
  • Discretionary quarterly performance bonus.
  • 31 days paid holiday pro rata, with the option to purchase additional holidays.
  • Opportunities for career development and progression within the company.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and have the skills and experience required for this role, we encourage you to apply.



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