Customer Service Representative

5 days ago


Belfast, United Kingdom Capita Health Assessment Advisory Service Full time
About the Role

We are seeking highly skilled and motivated individuals to join our expanding customer service team at Capita Health Assessment Advisory Service as Inbound Enquiry Centre Advisors. This is a fantastic opportunity to work in a dynamic and supportive environment, providing a high-quality advice service to customers.

Key Responsibilities
  • Answering calls from customers and dealing with queries in a professional and effective manner, ensuring appropriate management of call lengths and call quality.
  • Accurate data inputting with attention to detail for completion of back office administrative tasks.
  • Any other duties that may be deemed necessary by the business to ensure successful delivery of the PIP assessment service.
Requirements
  • Good listening skills – able to understand customer problems and give clear and concise explanations.
  • The ability to work well within a team and demonstrate flexibility to meet the needs and expectations of the team/business.
  • The ability to take ownership of issues, resolving wherever possible at the initial stage of the enquiry.
  • Polite and professional telephone manner, showing respect and empathy to callers.
  • Genuine enthusiasm for customer service.
  • Good time management.
  • High attention to detail and accurate data inputting.
  • Ability to work a range of shift patterns during contact centre opening hours.
  • Be adaptable to change in a constantly shifting environment.
Benefits
  • Starting salary £22,542.
  • Discretionary quarterly performance bonus.
  • 31 days paid holiday pro rata (23 days annual leave plus 8 statutory holidays) with the option to purchase additional holidays.
  • Opportunities to progress and develop a rewarding career with a FTSE 100 company.
  • Company matched pension (we will contribute up to 5% of your salary), life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
  • Paid volunteer day.
  • Employee assistance programme – 24/7 support and advice on personal or work matters.


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