Customer Service Representative

4 days ago


Belfast, United Kingdom Staffline Recruitment (NI) Ltd. Full time
Job Description

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Staffline Recruitment (NI) Ltd. in Belfast.

About the Role:

  • As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their queries and resolving any issues in a timely and professional manner.
  • You will work closely with our clients to understand their needs and provide tailored solutions to meet their requirements.
  • Excellent communication and problem-solving skills are essential for this role, as you will be interacting with clients and colleagues on a daily basis.
  • You will be required to work across shifts, including day and night shifts, to meet the needs of our clients.
  • As a Customer Service Representative, you will be the face of our company, and your excellent customer service skills will be essential in building strong relationships with our clients.

Key Responsibilities:

  • Provide exceptional customer service to clients via phone, email, and in-person.
  • Respond to client queries and resolve any issues in a timely and professional manner.
  • Work closely with clients to understand their needs and provide tailored solutions to meet their requirements.
  • Develop and maintain strong relationships with clients to ensure their continued satisfaction with our services.
  • Collaborate with colleagues to achieve team goals and objectives.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work across shifts, including day and night shifts.
  • Strong customer service skills and a passion for delivering exceptional customer experiences.
  • Proficient in the use of PC software, including Microsoft Office.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to help you grow in your career.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading recruitment agency in Belfast.


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