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We are seeking highly skilled and motivated individuals to join our expanding customer service team at Capita Health Assessment Advisory Service as Inbound Enquiry Centre Advisors. This is a fantastic opportunity to work in a dynamic and supportive environment, providing a high-quality advice service to customers.
Key Responsibilities- Answering calls from customers and dealing with queries in a professional and effective manner, ensuring appropriate management of call lengths and call quality.
- Accurate data inputting with attention to detail for completion of back office administrative tasks.
- Any other duties that may be deemed necessary by the business to ensure successful delivery of the PIP assessment service.
- Good listening skills – able to understand customer problems and give clear and concise explanations.
- The ability to work well within a team and demonstrate flexibility to meet the needs and expectations of the team/business.
- The ability to take ownership of issues, resolving wherever possible at the initial stage of the enquiry.
- Polite and professional telephone manner, showing respect and empathy to callers.
- Genuine enthusiasm for customer service.
- Good time management.
- High attention to detail and accurate data inputting.
- Ability to work a range of shift patterns during contact centre opening hours.
- Be adaptable to change in a constantly shifting environment.
- Starting salary £22,542.
- Discretionary quarterly performance bonus.
- 31 days paid holiday pro rata (23 days annual leave plus 8 statutory holidays) with the option to purchase additional holidays.
- Opportunities to progress and develop a rewarding career with a FTSE 100 company.
- Company matched pension (we will contribute up to 5% of your salary), life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- Paid volunteer day.
- Employee assistance programme – 24/7 support and advice on personal or work matters.
