Experienced Parts Advisor

6 months ago

Belfast, United Kingdom Mervyn Stewart Full time

**Mervyn Stewart **are a thriving and exciting company with a track record of success and growth. We are constantly growing our business and therefore we have an exciting opportunity for an **Experienced Parts Advisor** to join our After Sales Team in Mervyn Stewart Belfast dealing with Skoda and MG brands.

As an** Experienced Parts Advisor **you will help ensure the efficient running of the Parts Department with reference to trade, workshop sales and goods inwards. You will also be building and maintaining strong and lasting relationships with our customers whilst also working to achieve sales targets for the department. This is a role for a talented, enthusiastic individual keen to develop their skills within the motor industry.

**In every aspect of our retailing, the aim is always to exceed customer expectation and so customer care is of paramount importance. Within this role you will be helping lead from the front to ensure that our customers receive the best possible Sales experience.**

**Communication is key within our dealership, not only to ensure a 5-star customer experience but to build solid working relationships with suppliers, customers, and colleagues**.

**About The Role**

**Key Responsibilities**
- To serve the customer in a polite and responsible manner and to ensure that payment is made to the Company’s requirements and policies at that time
- Provide a service to the highest standard that customers can trust
- Undertake the goods inwards and receipting processes, issue of parts to workshop jobs and accurately identify and price parts on electronic vehicle health check.
- To ensure technicians are served as quickly as possible
- Parts that require ordering are obtained as quickly and economically as possible
- Return of warranty parts in accordance with manufacturer guidelines
- Parts to be properly located as per manufacturer guidelines
- All stock and orders to be checked against delivery and advice noted and located

**Remuneration and Benefits**
- Bonus earnings opportunity
- Company Pension scheme
- Company uniform/PPE where applicable
- Permanent, Full Time work 40hrs week (plus a Sat rota)
- 30 days holiday Inc. stats (increasing with service)
- Health, Wellbeing and Discount Shopping Membership availability
- Manufacturer Training and Development Programme

**Required Criteria**
- Good Interpersonal and communication skills.
- A full valid UK driving licence also required
- Ability to work to deadlines
- Ability to work as a member of a team as well as on own initiative
- IT literate
- Minimum 3 years’ recent experience in a busy franchised parts dept. essential

**Desired Criteria**
- Previous experience within the relevant franchise Motor Trade preferable but not essential
- Minimum of 5 GCSE’s grade C or above including Maths, ITC and English preferable

**Skills Needed**

Answering Customer Questions, Data Entry and Basic Computer Skills, Ability to Identify and Anticipate needs, Attention to detail, Communication, Teamworking, Employee Relations, Administrative skills

**About The Company**

Welcome to Mervyn Stewart one of Northern Irelands most established family run car dealerships.

At our award-winning dealerships in Belfast and Bangor we represent Skoda, Suzuki and MG giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include rental, Motability, fleet & servicing and maintenance.

Our range covers a broad spectrum of cars to suit all needs, petrol, diesel, electric or hybrid and our highly trained and friendly sales team make purchasing your new vehicle as easy as possible whether that be physically, in one of our showrooms, or online.

**Company Culture**

At Mervyn Stewart we are a locally owned family business on the lookout for talented, innovative and ambitious individuals to join our team.

Mervyn Stewart jobs offer opportunities across a broad ranges of disciplines with great career development.

We continue to grow as a trusted independently run automotive company in Northern Ireland. Mervyn Stewart works in partnership with 3 manufacturers Skoda, Suzuki and MG across 4 locations with our head office based in Belfast.

At Mervyn Stewart we focus on detail, on customer service, on value and respect for the employee not just the customer.

**Company Benefits**

Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Open office, Competitive salary, Long service recognition, Perks Card, Employee Recognition Scheme, Culture of recognition, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Bereavement leave, Long service awards, Service recognition increases to annual leave, Staff celebration events, Company employee App

**Salary**

£26,000.00 per year

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