Warranty Administrator

5 months ago

Belfast, United Kingdom Mervyn Stewart Full time

Mervyn Stewart is growing and this is your opportunity to be part of that growth.

We have excellent opportunity for another** Warranty Administrator** to join our team primarily based in **Mervyn Stewart Belfast. **This could be the opportunity you have been waiting on, not only to be part of the excellent** Skoda & MG** brands but also be part of our ever-growing business.

Full training will be provided so this could be an opportunity for someone to move into the warranty arena, however franchise experience will be an advantage.

**Communication is key within our dealership, not only to ensure an exceptional customer experience but to build solid working relationships with suppliers, customers, and colleagues.**

**About The Role**

**_ Main Duties_**
- Ensuring all administrative functions within the warranty department are carried out
- Reviewing warranty reporting systems with the line manager to identify improvements where possible
- Administering warranty policy in the best interests of the retailer, manufacturer and customer
- Keeping accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims
- Ensuring that all frontline staff complete records correctly when warranty is diagnosed on a vehicle, and providing training and coaching were required.
- Maintaining knowledge of all warranty procedures and documentation. Supporting other staff members on all warranty related matters
- Ensuring you are fully compliant with manufacturers policies and procedures
- Flexibility in being able to support the existing department staff as required through various functions and location
- This will be a busy role requiring team work, excellent inter departmental and good all round communication skills, as well as behaving in a professional manner.

**_ The Package_**
- An excellent industry competitive salary
- Company Pension Scheme
- 30 days holiday inc. stats increasing with long service
- Manufacturer training and development programme
- Permanent, full-time employment
- Health, Wellbeing and Discount Shopping Membership availability
- Primarily based in Boucher

**Required Criteria**
- Excellent team player and interpersonal communication skills
- IT experience essential
- Strong time management & attention to detail essential
- A positive attitude both to your work and our customers Excellent organisational skills

**Desired Criteria**
- Previous experience within a franchised dealership, in a similar position, an advantage
- Full, valid UK driving licence
- Relevant franchise experience an advantage

**Skills Needed**

Audit Compliance, Problem Solving, Time Management/Organisational skills, Communication, Teamworking

**About The Company**

Welcome to Mervyn Stewart one of Northern Irelands most established family run car dealerships.

At our award-winning dealerships in Belfast and Bangor we represent Skoda, Suzuki and MG giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include rental, Motability, fleet & servicing and maintenance.

Our range covers a broad spectrum of cars to suit all needs, petrol, diesel, electric or hybrid and our highly trained and friendly sales team make purchasing your new vehicle as easy as possible whether that be physically, in one of our showrooms, or online.

**Company Culture**

At Mervyn Stewart we are a locally owned family business on the lookout for talented, innovative and ambitious individuals to join our team.

Mervyn Stewart jobs offer opportunities across a broad ranges of disciplines with great career development.

We continue to grow as a trusted independently run automotive company in Northern Ireland. Mervyn Stewart works in partnership with 3 manufacturers Skoda, Suzuki and MG across 4 locations with our head office based in Belfast.

At Mervyn Stewart we focus on detail, on customer service, on value and respect for the employee not just the customer.

**Company Benefits**

Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Open office, Competitive salary, Long service recognition, Perks Card, Wellbeing Scheme

**Salary**

Not disclosed

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