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Client Onboarding Administrator

4 months ago

Bristol, United Kingdom DAS UK Group Full time

Location:
- Bristol- Vacancy Type:
- Permanent- Department:
- Personal Injury- About The Role

DAS Law is seeking an enthusiastic and dedicated Client Onboarding Administrator to join our Operational Support team in Bristol. In this role, you will be the first point of contact for potential new clients and provide support to individuals who need our help and expertise with legal services. Your primary focus will be onboarding new clients and ensuring that their first impression with us is seamless and efficient.

**Key Responsibilities**:

- Answering reception calls covering all law departments and directing calls appropriately.
- Making calls to new clients to gather key information.
- Opening new files on our case management system across various law departments,
- Providing ad-hoc administrative support to our law departments.
- Processing incoming and outgoing post.
- Responding to shared mailbox tasks and contributing to the successful running of the wider team
- About You- Proficient in Microsoft Office and IT systems in general.
- Excellent written and verbal communication skills.
- Ability to juggle multiple activities and work under pressure
- Ability to work independently and as part of a team.
- Commitment to ensuring good customer outcomes.

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. You will be agile in the way that you work and adaptable to change. In return for your commitment, we will offer you generous remuneration and an attractive benefits package which will include:

- 25 days holiday with the option to buy up to a further 5 days
- Company pension scheme with the option to increase contributions
- Group Income Protection for all employees
- Group Legal Protection for all employees
- Health cash Plan
- A choice of either European Motor Assistance or Home Emergency Assistance
- Salary sacrifice benefits including Cycle scheme
- A comprehensive wellbeing programme including a range of free weekly exercise classes (dependent on your office location) and free eye tests
- Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
- The option to join our Sports and Social club which organises discounted events such as theatre visits and shopping trips
- About The Company
- DAS Law is part of the DAS UK Group, which in turn forms part of the Ergo Group. We are therefore part of the world’s largest insurance group. Previously existing as a standalone law firm (CW Law) DAS Law was acquired by DAS UK Group in 2013 and is a key part of the Group’s strategy, forecast to provide year on year profitable growth within our 10 year strategy, which was agreed and commenced in 2016.We have historically focussed on delivering legal services to customers solely via our Legal Expenses Insurance products, which provides a steady workload of litigated cases into the following teams that currently exist;
- Personal Injury
- Litigation & Dispute Management
- Employment
- Business & Commercial

Whilst this will remain a key part of our ongoing strategy, with the full support of our shareholders we have big ambitions to grow DAS Law as an independent income generating law firm and a major player in the legal market. We will do this by building on our existing relationships and reputation to grow new and sustainable income revenue streams that will allow us to expand the services we offer our customers.

We believe these are exciting times for DAS Law as part of the wider DAS UK Group and we are looking for likeminded individuals who share our ambition to make our high quality legal solutions accessible and affordable.

You can expect to join an organisation that will challenge and develop you to progress your career in ways that traditional law firms cannot. We are also committed to supporting continued professional development and promote both internal Training Contracts and alternative routes to qualification (CILEX).

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer an extremely generous reward and benefits package.