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Client Onboarding Administrator

7 months ago

Bristol, United Kingdom DAS UK Group Full time

**About The Role**:
***

DAS UK Group are seeking an enthusiastic and dedicated Client Onboarding Administrator to join our Legal Operations team in Bristol. In this role, you will be the first point of contact for potential new clients and help provide an excellent level of support to individuals who need our help and expertise with legal services. Your primary focus will be onboarding our new clients and ensuring that their first impression with us is seamless and efficient.

The key responsibilities in this role include:

- Answering reception calls and directing these appropriately.
- Making calls to new clients to gathering key information.
- Opening new files on our case management system across various law departments,
- Providing ad-hoc administrative support to our law departments.
- Processing incoming and outgoing post.
- Responding to shared mailbox tasks and contributing to the successful running of the wider team

**About You**:
***
- Proficiency in Microsoft Office and IT systems
- Excellent written and verbal communication skills.
- Commitment to ensuring good customer outcomes
- Ability to juggle multiple activities and work well under pressure
- Ability to work independently and as part of a team.

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. You will be agile in the way that you work and adaptable to change. In return for your commitment, we will offer you generous remuneration and an attractive benefits package which will include:

- 25 days holiday with the option to buy up to a further 5 days
- Company pension scheme with the option to increase contributions
- Group Income Protection for all employees
- Group Legal Protection for all employees
- Health cash Plan
- A choice of either European Motor Assistance or Home Emergency Assistance
- Salary sacrifice benefits including Cycle scheme
- A comprehensive wellbeing programme including a range of free weekly exercise classes (dependent on your office location) and free eye tests
- Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
- The option to join our Sports and Social club which organises discounted events such as theatre visits and shopping trips
- If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above. _

**About The Company**:
***
- DAS UK Group has been helping businesses and individuals get access to justice for over 40 years. Our businesses include a legal expenses insurance company and a law firm.
- We have historically focussed on delivering legal services to customers solely via our Legal Expenses Insurance products, which provides a steady workload of litigated cases in areas such as;
- Personal Injury
- Litigation & Dispute Management
- Employment
- Business & Commercial

We believe these are exciting times for DAS Law as part of the wider DAS UK Group and we are looking for likeminded individuals who share our ambition to make our high quality legal solutions accessible and affordable. ‘Doing the right thing’ is central to our behaviour - from building trust, being accountable, creating good customer outcomes is at the heart of everything that we do which we believe drives performance.

You can expect to join an organisation that will challenge and develop you to progress your career in ways that traditional law firms cannot. We are also committed to supporting continued professional development and promote both internal Training Contracts and alternative routes to qualification (CILEX).

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.