Contracts & Performance Coordinator

4 days ago

London, United Kingdom King's College London Full time

Job description

This is an exciting opportunity for an experienced and organised coordinator, to support Estates & Facilities (E&F) in the management of our contracts, and their performance to enable a trusted, responsive and consistent support to the various areas within the Facilities Management (FM) team.

The Contracts & Performance Coordinator is responsible to Head of Contracts & Performance, and will work closely with King’s Procurement team to ensure compliance with our procurement policies and guidelines, whilst providing visibility on the performance of contracted services across FM. You will act as the focal point for all commercial, compliance and performance management administrative activities.

You will be a self-motivated, proactive, detail-oriented coordinator with a passion for delivering value for money and interest in helping the team to operate efficiently and effectively with enthusiasm for identifying gaps and process improvements. You will exercise your curiosity and out of the box thinking to analyse performance data and derive insights that drive a greater level of understanding of our contracts and performance.

We are happy to consider reasonable adjustments that potential employees may need to be successful, including flexible working depending on the operational needs of each role.

The Contracts and Performance Co-ordinator will support the team in its delivery of services and facilities that enhance the student and staff experience in line with the Contracts and Performance Strategy which is linked to the King’s Principles in action:
1. Understanding and including others

2. Holding self and others accountable

3. Improving and innovating

4. Looking ahead and thinking broadly

5. Developing self and others

6. Enabling others to succeed

7. Making effective decisions

8. Collaborating and working in partnership

9. Engaging with change

10. Bringing others with you

This post will be offered on an indefinite contract

This is a full-time post - 100% full time equivalent

Skills, knowledge, and experience

Essential criteria

1. High standard of general education including English and Maths at GCSE level

2. Proficiency in Word and Excel

3. Excellent written and verbal communication skills

4. Experience of working with contractors and outsourced services

5. Excellent interpersonal skills, with ability communicating with staff at all levels

6. Experience in administration/coordination role within the service industry

7. Ability to work to tight deadlines and prioritise work

8. Flexible approach and good team member

9. A naturally friendly approach to work and stakeholders

10. Skilled at complaint handling & service recovery

Desirable criteria

1. Familiarity with procurement procedure within the higher education/public sector

2. Knowledge of NEC contract management software database (i.e. CEMAR)

3. Knowledge of CAFM systems (i.e. Planon)

4. Understanding of procurement procedures

5. Experience using finance and purchasing systems e.g. Unit4 Business world

Further information

Interviews will be held using Microsoft Teams and will consist of competency-based questions linked closely to the essential and desirable criteria mentioned above.

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