Director, Commercial Account Management

5 hours ago

London, United Kingdom Culture Amp Full time

Help make a better world of work.

Culture Amp is looking for a high-performing Director, Commercial Account Management with experience in both managing sales professionals and selling HR tech applications directly, ideally within high-growth SaaS.

Reporting into the Global Commercial VP, this role involves managing Account Managers, leveraging technology, and improving existing processes for the EMEA region. The ideal candidate will be a data-driven and inspiring people leader with strong communication skills and proven experience managing high performing sales professionals.

This is an opportunity to partner with global and local colleagues to contribute to a world class sales culture in an organisation on a phenomenal growth trajectory.

Please note, this is a hybrid role where you'll be required to be in the London office 2 - 3 days-per-week.

As our Director Account Management, you will:

  • Set a vision, measure, and execute a plan for our AM Commercial Team based in EMEA.
  • Manage a team of Commercial Account Managers, including but not limited to hiring, supervising, developing and mentoring the team.
  • Practice what we preach: Focusing on culture and employee experience will lead to great results.
  • Provide direction and leadership to Account Managers to meet or exceed monthly, quarterly and annual revenue targets, and company objectives.
  • Work closely with the New Logo, Renewal and Customer Success teams to develop strong partnerships with our Customers.
  • Promote employee enablement, continuous learning, and feedback
  • Collaborate across a range of stakeholders including Customer and Regional marketing to maintain strong leadflow for your focus regions
  • Serve as an escalation point for Customer retention

On a weekly basis, you will:

  • Meet with your AMs to provide feedback, support, and training
  • Accurately forecast on a monthly and quarterly cadence to meet and exceed quotas
  • Track sales team metrics and report data to leadership on regular basis including quarterly business reviews on your regions
  • Lead weekly and/or monthly meetings with sales team and leadership
  • Partner with CS leadership to run Customer Facing teams of Coaches and Account Managers
  • Manage day-to-day performance of Account Managers, identify opportunities for efficiencies.
  • Recruit, hire, and onboard new account managers
  • Live the Culture Amp values by being a cultural ambassador during daily business activities

Required Qualifications:

  • Significant sales management experience
  • Extensive direct sales experience
  • Experience at a high-growth SaaS company
  • Excellent coaching skills; ability to observe, evaluate, and give meaningful feedback

Desired Qualifications:

  • Proficient in Salesforce.com and Gong
  • Understanding of HR domain/buyer
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