Product Support Specialist

5 months ago

London, United Kingdom Culture Amp Full time

**Join us on our mission to make a better world of work.**

Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain talent via cutting-edge research, powerful technology, and the largest employee dataset in the world. The most innovative companies across the globe, such as Salesforce, PwC, KIND, SoulCycle, Celonis and BigCommerce depend on Culture Amp every day.

Culture Amp is backed by 10 years of innovation, leading capital venture funds, and offices in the U.S, U.K, Germany and Australia. Culture Amp is recognized as one of the world’s top private cloud companies by Forbes and one of the most innovative workplace companies by Fast Company.

Culture Amp revolutionizes how over 25 million employees across 4,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high-performing teams, and retain talent via cutting-edge research, powerful technology, and the largest employee dataset in the world. The most innovative companies across the globe, such as Salesforce, Unilever, KIND, SoulCycle, and BigCommerce depend on Culture Amp every day.

Culture Amp is backed by 10 years of innovation, leading capital venture funds, and offices in the U.S, U.K, and Australia. Culture Amp is recognized as one of the world’s top private cloud companies by Forbes and one of the most innovative workplace companies by Fast Company.

**How you can help make a better world of work**

As part of this team of amazing humans,
- You will_
- Educate and empower our customers to be better Culture Amp users and become People Geeks
- Serve as an internal resource for all departments and help them be successful - this might look like responding to “quick questions” in Slack or even joining a virtual meeting to serve as the product expert
- Be responsible for ensuring that customer data is handled securely - we are gatekeepers and manage internal requests for access to accounts by other team members at Culture Amp.
- Be a customer advocate by providing feedback to the product and engineering team on improving the platform to better solve our customers’ challenges
- Partner with the Customer Organization across multiple time zones (we are a globally distributed team) to continuously improve our customer experience as our customer base grows
- You have_
- (required) Fluent or C2 English language skills with experience in a professional setting
- (Nice to have) Fluent or C2 German language skills with experience in a professional setting

Soft Skills
- You enjoy interacting with people and building relationships with customers
- You are able to empathize with customers in a genuine way that lets them know you care about their issues
- You have the ability to explain technical issues in simple terms
- You know when to ask open-ended questions vs. close-ended questions to best understand an issue
- You are professionally self-directed and self-motivated
- You are naturally curious and love to learn. The more technical the better

Experience
- You have been a member of a globally distributed team supporting a SaaS product or similar experience in a customer-facing role
- You have ideally used help desk systems (Intercom, Zendesk, Freshdesk, Help Scout, etc.) as your primary tool in previous roles
- You are no stranger to helping multiple customers at once in a high-velocity service environment.

**Please keep reading...**

**Non-average workplaces attract above-average people.**

We consider ourselves anything but average and strive to make a home for different types of people from around the world to do their best work and have fun doing it. So we have created 4 “not your average” values that we live by, take a read, and if this sounds like the environment for you, please apply

We are extremely proud of the Culture we have built, but don't just take our word for it, our Glassdoor reviews speak for themselves

We are committed to not only making a better world of work, but also a better world. So we are proud to be recognised as a certified B-Corp.

We believe that inclusive businesses are better, not just for “company results”, but for the world. We have a strong commitment to Anti-Racism and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

We ensure you have the tools you need to thrive both in and out of work.
- MacBooks for you to do your best work
- Share Options - it’s important to us that everyone is an owner and can share in our success
- Medical insurance - for

  • Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom ClassRoom Support Full time £85 - £95

    Support SpecialistWe are seeking a dedicated Support Specialist to join our team at ClassRoom Support. The ideal candidate will have a genuine desire to support students with Autism, Physical Disabilities, and other forms of Special Educational Needs (SEN). This role requires working with pupils with communication difficulties, including non-verbal children,...

  • Financial Operations Specialist

    4 weeks ago

    London, Greater London, United Kingdom Id Product Full time

    Financial Operations SpecialistWe are seeking a highly skilled Financial Operations Specialist to join our team at Id Product. The successful candidate will be responsible for processing supplier invoices, managing accounts receivable, and ensuring compliance with relevant laws and regulations.Key Responsibilities:Process supplier invoices and input payment...

  • Product Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom C&M Travel Recruitment Full time

    Product Support Specialist RoleC&M Travel Recruitment is seeking a skilled Product Support Specialist to join their team. As a Product Support Specialist, you will be working closely with Travel Consultants to ensure they are utilizing the company's tailor-made travel booking platform to its full potential.Deliver professional assistance to Travel...

  • Product Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom C&M Travel Recruitment Full time

    Product Support SpecialistAre you a technical expert with a passion for the travel industry? We're looking for a skilled Product Support Specialist to join our team at C&M Travel Recruitment. As a Product Support Specialist, you will be responsible for delivering professional assistance to our clients, providing help with platform functionality, and...

  • Production Support Specialist

    5 months ago

    London, United Kingdom Lockton, Inc. Full time

    **General information**: **Reference **:002266 **Vacancy location**: **Location**: United Kingdom, London, London **Work Place**: Hybrid **Region**: UK **Vacancy details**: **Job Profile**: Lockton - Experienced Professional **Title**: Production Support Specialist **Description**: A great opportunity for an experienced Contracts and Wordings...

  • Product Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom C&M Travel Recruitment Full time

    Product Support SpecialistAt C&M Travel Recruitment, we are seeking a skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for delivering professional assistance to Travel Consultants, providing help with platform functionality. This role requires strong technical aptitude, the ability to learn new...

  • Product Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Axion Recruitment Limited Full time

    Product Support SpecialistWe are seeking a skilled Product Support Specialist to join our team at Axion Recruitment Limited. As a Product Support Specialist, you will be responsible for providing technical support to existing customers via multiple media channels.Key Responsibilities:Provision of technical support to existing customers via multiple media...

  • Product Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom fish4.co - Jobboard Full time

    Product Support SpecialistWe are seeking a skilled Product Support Specialist to join our team. As a Product Support Specialist, you will provide technical support to existing customers via multiple media channels, including phone, email, and in-person support. You will also be responsible for training and supporting in-house and external applications...

  • Production Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Kite Human Capital Ltd Full time

    Production Support - Trading Systems - LondonWe are seeking a skilled Production Support Specialist to join our global business on a permanent basis, working in a hybrid environment in Greater London. The successful candidate will have a base salary of £45,000 plus bonus and benefits.Production supportAutomated test toolsClient interactionThis is an...

  • Product Support Specialist

    5 months ago

    London, United Kingdom IntApp Full time

    Product Suppoer Specialist London - hybrid working Intapp is looking for a Technical Product Support Specialist to join our client success team. This position will handle internal requests for our cloud based SaaS platforms. Responsibilities include provisioning new client sites, handling client site changes and controlling site access. This position may...

  • Product Support Specialist

    3 weeks ago

    South East London, United Kingdom People First Recruitment Full time

    Job Title: Product Support SpecialistJob Summary: We are seeking a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing exceptional support to our clients, ensuring they get the best value out of our software.Key Responsibilities:Partner with clients to understand their needs and...

  • Product Support Specialist

    2 weeks ago

    London, Greater London, United Kingdom First People Recruitment Full time

    **Job Title:** Product Support Specialist**Job Summary:** We are seeking an experienced Product Support Specialist to join our team. The successful candidate will be responsible for providing technical support and services to our clients, ensuring they get the best value out of our software.**Key Responsibilities:**Partner with clients to understand their...

  • Product Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom CV-Library Full time

    Are you a tech-savvy individual looking for a challenging role in the travel industry? We are seeking a Product Support Specialist to join our team at CV-Library. As a Product Support Specialist, you will be responsible for providing exceptional support to our Travel Consultants, ensuring they get the most out of our cutting-edge travel booking platform.Key...

  • Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Evolve Housing + Support Full time

    About the Role:We are looking for a dedicated and passionate Support Specialist to join our team at Evolve Housing + Support. As a Support Specialist, you will play a vital role in supporting vulnerable young people to achieve independent living and better manage life issues.Key Responsibilities:Supporting young people with their daily needs, including...

  • Product Support Specialist

    1 month ago

    London, Greater London, United Kingdom Adecco Full time

    Product Support AnalystJoin Adecco in this exciting opportunity to work as a Product Support Analyst, where you will be responsible for providing technical support and guidance to sales teams and external clients on best practices and product setups.Key Responsibilities:Build technical knowledge and expertise in various advertising productsProvide...

  • Special Education Support Specialist

    3 days ago

    London, Greater London, United Kingdom ClassRoom Support Full time

    Job DescriptionWe are seeking a dedicated and compassionate Special Education Support Specialist to join our team at ClassRoom Support in Loughton, Essex.Role OverviewThe ideal candidate will have a genuine desire to support students with Autism, Physical Disabilities, and other forms of Special Educational Needs (SEN). This role requires working with pupils...

  • Product Director

    4 weeks ago

    London, Greater London, United Kingdom Product Madness (U.K) Limited Full time

    Job TitleProduct DirectorSummaryWe are seeking a highly skilled Product Director to lead our top mobile game to even greater success. As a key member of our team, you will be responsible for setting the strategic direction of the game, ensuring that we maximize relevant KPIs and drive growth.Key ResponsibilitiesDevelop and execute a comprehensive product...

  • Domestic Abuse Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Victim Support Full time

    Job Title: Domestic Abuse Support SpecialistJob Summary: We are seeking a skilled Domestic Abuse Support Specialist to join our team at Victim Support. The successful candidate will provide high-quality support and advocacy services to victims of domestic abuse in Bedfordshire.Key Responsibilities:Provide a high-quality support and advocacy service to...

  • Product Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Adecco Full time

    Job Title: Product Support AnalystDuration: 12 MonthsWork Location: UK - RemoteMinimum Pay Rate: £40.38/hourJob Description:The Product Support Analyst works within the Product & Service Operations (PSO) organization to help businesses through scaled service delivery & operations. We combine deep expertise in our products with operational and analytical...

  • Product Support Specialist

    5 months ago

    London, United Kingdom Repstor Full time

    London - hybrid working Intapp is looking for a Technical Product Support Specialist to join our client success team. This position will handle internal requests for our cloud based SaaS platforms. Responsibilities include provisioning new client sites, handling client site changes and controlling site access. This position may also include support ticket...