Product Support Specialist
3 weeks ago
At C&M Travel Recruitment, we are seeking a skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for delivering professional assistance to Travel Consultants, providing help with platform functionality. This role requires strong technical aptitude, the ability to learn new software and technology, and familiarity with travel booking platforms and/or CRM systems.
Key Responsibilities:
Delivery of professional assistance to Travel Consultants, providing help with platform functionality.
Spend physical time with partner travel companies across London, providing on-site support, conducting training sessions, and building strong relationships.
Develop an intricate understanding of the platform and help with the conceptualisation of system advancements.
Create training material and conduct workshops to help Travel Consultants maximize the best use of the platform.
Requirements:
Experience working in a similar position in the SAAS or Travel Sector.
Strong technical aptitude, able to learn new software and technology.
Familiarity with travel booking platforms and/or CRM systems.
Able to travel around London to work at various travel companies.
What We Offer:
Flexible working arrangements.
Mental Well-being Support.
25 days annual leave, plus bank holidays.
Work bank holidays and take other days off instead, in order to embrace everyone's beliefs, culture, and identity.
Lots of organised social events.
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