Customer Service Advisors Motor Claims Services

7 months ago


Walsall, United Kingdom RAC Full time

**About The Role**:
RAC are looking for experienced Customer Service Advisors to join our Motor Claims Services team in **Stretford** as a Road Traffic **Accident** (RTA) Claims Advisor.

You will work shifts between **07:00-22:00 across Monday-Sunday** - Salary starting **£19,382.77 up to £23,998.25**

As an RTA Claims Advisor at RAC you will be providing an efficient and responsive high-quality service to all RAC road traffic accident customers, ensuring accuracy and compliance at all times. You will have a high level of engagement with various key internal and external contacts and be able to deliver effective deployment decisions through RAC Branded Resources and the RAC Contractor network to our customers in a timely and efficient manner.

**Main Responsibilities...**
- Offer the best possible and cost effective solution ensuring provision of a professional and quality service, which meets or exceeds customers’ needs and agreed organizational goals
- To respond to all incoming calls to customers requiring assistance at the roadside quickly and effectively, to take full details of the incident, establish the driver’s entitlements and requirements
- Manage the time to attend the customer at the roadside through effective communication, identifying how the customer can be proactively managed through to satisfactory completion
- Make relevant contact with all customers following an incident and, where necessary, provide progress updates using appropriate resources and technology to improve service delivery
- Develop positive and value based relationships with all colleagues within RTA & Specialist Operations, taking responsibility for own actions, supporting others’ decisions and assisting RTA & Specialist Operations in the delivery of inspirational customer service
- Liaise and communicate with internal and external contacts ensuring that resources are available and services are provided in a timely and efficient basis, taking responsibility for the quick and effective resolution of all customers’ needs
- Deliver effective deployment decisions, and manage performance adherence through constant monitoring and incident management

**We would love to meet some with...**
- Experience of working in the Insurance industry/claims handling (desirable)
- Experience of working within a customer focussed, operational environment, dealing with high volume inbound and outbound calls whilst delivering excellent customer service
- Ability to drive own performance improvement
- Ability to be flexible and adapt to changing work demands and process
- Ability to work as part of a team to achieve business performance

**What’s in it for me?**
Progression within your role to become a specialist advisor where there is potential to increase your salary to £23,998.25
Excellent training programme
Free onsite parking (as well as great public transport links)
On site staff canteen
RAC Ultimate membership - from day one
Flexible benefits package for you to tailor

**So, what are you waiting for?**

Come and join our great team now Be our next **#OrangeHero


  • Service Advisor

    7 months ago


    Walsall, United Kingdom Arbury Motor Group Full time

    **Job description** **Vehicle Service Advisor** Arbury Motor Group is a West Midlands multi award winning dealer group, currently representing Fiat, Abarth, Nissan, Skoda, SEAT, CUPRA and Peugeot brands. We require a Service Advisor at our busy Peugeot / Fiat dealership in Walsall If you are looking for an exciting, rewarding and fulfilling long term...

  • Senior Service Advisor

    7 months ago


    Walsall, United Kingdom Arbury Motor Group Full time

    **Job description** **Senior Vehicle Service Advisor** Arbury Motor Group is a West Midlands multi award winning dealer group, currently representing Fiat, Abarth, Nissan, Skoda, SEAT, CUPRA and Peugeot brands. We require a Service Advisor at our award winning Bromsgrove dealership. If you are looking for an exciting, rewarding and fulfilling long term...


  • Walsall, United Kingdom RAC Full time

    **About The Role**: RAC are looking for a Customer Claims Advisor to join our Road Traffic **Accident** (RTA) Motor Claims Services team in Stretford, Manchester on a Part time, Permanent Basis. **You will work shifts 25 hrs per week, between 16:30 - 22:00, Monday-Sunday** **Salary starting £12,695.40 up to £16,124** As an RTA Claims Advisor at RAC you...


  • Walsall, United Kingdom Echo Managed Services Full time

    **Job Title: Customer Service Advisor** **Job Types: Full-time, Permanent** **Salary: £22,368.06 per year** **Location: Walsall, West Midlands** Our Customer Service Advisors are experts in helping customers with a variety of queries from paying a bill to supply issues. Customer service experience is desirable but if you don’t have any, don’t worry!...


  • Walsall, United Kingdom Walsall Wood Tyre & Service Ltd Full time

    Our business is unique in the sense that we run extremely tight on processes and our management structure sets us apart, we firmly believe this hands us an advantage in allowing our team to succeed in the way we do. This is an additional role that we have budgeted for within our business and we're willing to put the work into the right person. - Meet and...

  • Claims Advisor

    7 months ago


    Walsall, United Kingdom Homeserve Full time

    **About The Role**: **We are currently recruiting for Claims Advisors to join our busy Claims Department at our Walsall site.** **Salary**:£22,485 (Full time, 40 hours) **Shifts**: Monday - Sunday between the hours of 7am - 10pm which includes weekends and Public Holidays. Shifts are based on a 12 week rolling rota enabling you to balance your work and...


  • Walsall, United Kingdom Echo Managed Services Full time

    Our Customer Service Advisors are experts in helping customers with a variety of queries from paying a bill to supply issues. We offer a comprehensive training package to enable you to become experts in helping people. The roles will give you a start with a growing business, giving you the chance to develop your career with a forward-thinking...


  • Walsall, United Kingdom Echo Managed Services Full time

    Our Customer Service Advisors are experts in helping customers with a variety of queries from paying a bill to supply issues. We offer a comprehensive training package to enable you to become experts in helping people. The roles will give you a start with a growing business, giving you the chance to develop your career with a forward-thinking...

  • Claims Advisor

    4 days ago


    Walsall, United Kingdom Cordant Contact Centre Full time

    **Claims Advisor - Full Time - Permanent - £1,500 signing on bonus Location: Walsall Office (WS2) **Salary**: £19,828 p/a + Bonus and Benefits Start Date: 11th April** We are currently recruiting for claims advisors to join our client, a national home assistance company. This is a great opportunity to join our growing company and build your career, all...


  • Walsall, United Kingdom Finlay Jude Associates Ltd Full time

    FJA are working with a national leader in the **Water Industry**, who are looking to recruit **Customer Service Advisors.** The role will be based out of their offices in the **Walsall, West Midlands** area. The position has the opportunity to be made permanent following successful completion of a 6-month probationary review period. We are looking for...


  • Walsall, United Kingdom RAC Full time

    **About The Role**: **RAC** currently has exciting opportunities for **Customer Service Advisors **to join the SMR (Service Maintenance Repair) Inspections Services Team based at our **Bescot** office. This is a Full time **Permanent **position. As a Contact Centre Customer Service** **Advisor within SMR, you will play an integral role in ensuring the...


  • Walsall, United Kingdom Jewson Partnership Solutions Full time

    **Customer Service Advisor - Jewson Partnership Solutions** **Competitive Salary - Based in Walsall** **Mon to Fri (Days)** Jewson Partnership Solutions (JPS) is a brand within Stark UK which specialises in providing solutions for our customers in the Public Sector predominately Housing Associations and Local Authorities. We operate a fantastic supply...


  • Walsall, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Ford Walsall** **35 Hour Contract** **A basic salary of £19,026 with bonus potential, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident...


  • Walsall, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Ford Walsall** **Part Time** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar...


  • Walsall, United Kingdom Evanshalshaw Ford Full time

    **Customer Service Advisor** **Location: Ford Walsall** **Part Time - 16 hour contract (Weekend Position)** **A basic salary of £10,400 and a bonus of £1,600 and pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and...


  • Walsall, United Kingdom University of Wolverhampton Full time

    The Facilities Information Hub are looking for an experienced and enthusiastic team member to join the Facilities & Support Services Team in the role of Hub Customer Services Advisor. The Facilities Information Hub are looking for an experienced and enthusiastic team member to join the Facilities & Support Services Team in the role of Hub Customer Services...


  • Walsall, United Kingdom Jewson Builders Merchant Full time

    **Customer Service Advisor - Jewson, Walsall** This is an essential role within the branch network, you will build relationships with customers and understand their wider requirements in order to maximise sales growth. You will be in regular contact with our customers and therefore you play a huge part in delivering a fantastic customer experience. We're a...


  • Walsall, United Kingdom Jewson Full time

    **The Role** **Customer Service Advisor - Jewson, Walsall** This is an essential role within the branch network, you will build relationships with customers and understand their wider requirements in order to maximise sales growth. You will be in regular contact with our customers and therefore you play a huge partin delivering a fantastic customer...


  • Walsall, United Kingdom RAC Full time

    **About The Role**: We have an exciting opportunity for a **Customer** **Service Advisor** to join the Hyundai Customer Contact Centre Team, as **Case Manager** on a Full Time, Permanent Basis. If successful, **you will manage all contact from Hyundai customers and dealerships** ensuring requests, concerns or issues are dealt with whilst providing...


  • Walsall, United Kingdom Echo Managed Services Full time

    Our Customer Service Advisors are experts in helping customers with a variety of queries from paying a bill to supply issues. We offer a comprehensive training package to enable you to become experts in helping people. The roles will give you a start with a growing business, giving you the chance to develop your career with a forward-thinking...