Network Administrator

4 days ago


Houghton le Spring, United Kingdom Pacifica Group Ltd Full time

**Pacifica Appliance Services Ltd**

**_ Network Administrator _**
- (Based at Head Office)_

Pacifica is one of the UK’s largest providers of outsourced support and repair of domestic appliances. Employing over 250 fully qualified engineers, repairing over 350,000 appliance repairs every year, creating a sustainable future.As a Carbon Neutral Company, our goal is to reach net-zero carbon by 2035.

**Our Purpose**, We exist to keep households running while protecting the environment.

**Our Vision**, We are proud to care for our customers’ appliances for a more sustainable world.

**Role**

You will also be the first point of contact for agents on the sub-network.

Key Tasks
- Arrange for all subcontractor returns to be sent back to the warehouse (Daily task)
- Help support the subcontractor inbox and communicate accordingly
- Manage the Subcontractor Wip & send out reminders
- Ensure all partner/ agents have valid documentation (RAMS, PL, GS,) & update the T:Drive
- Help support the (Notes report) & communicate back to the agent
- Support LG with customer escalations and obtain updates from agents (Join the weekly call)
- Support Electrolux with customer escalations on both C4C & D&G & obtain updates from agents (Join weekly call)
- Ordering parts on the agent’s behalf to speed up the customer journey time
- Send out the individual wips to agents with a sub-status break down (Call them to go through where necessary)
- Wip management 2 times a week (Brown goods)
- Enquiries inbox / responding to agents via your Pacifica inbox (Brown Goods)
- Assigning work to specific agents that are not auto assigned (Brown goods)
- Proof of purchase checker - 2 x per week (Brown Goods)
- Solution request - escalate to Sony for alternative solutions for parts eta’s NLA & general delays in service (Brown Goods)
- Daily phone calls from engineers / Sony to resolve queries and find solutions (Brown goods)
- Brown goods wip 2 x per week + ordering parts on behalf of engineers / sending reports to clients
- Helping engineers with payment queries
- Establish, maintain and promote high standards of customer service.

Required knowledge and experience
- Previous experience within a service or domestic appliance business preferred
- Good understanding of supply chain and its internal workings
- Working knowledge of Microsoft packages Microsoft Outlook, Word, and Excel etc

Attributes:

- Ability to work on your own initiative with good time management skills
- Creative thinking to find solutions to issues, outside the mainstream
- Excellent communication skills, need to be a good listener
- Comfortable working in a team environment
- A calm and relaxed persona for a busy and pressurized environment
- Ability to multi task and handle several projects at one time
- A degree of flexibility in working hours and days as and when required

**Salary** : £19,500.00 per annnum

**Hours of work**:Monday to Friday :9am to 5pm(37.5 hours per week F.T.E)

**Responsible to**: Brown Goods Manager



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