Control Room Operator

5 months ago


NewtonleWillows, United Kingdom National Highways Full time

Whether you drive on motorways or major A-roads the staff in our Regional Operations Centre up and down the country are looking after you. Our trained Operators are the first point of contact when people ring an emergency roadside telephone, or if they breakdown or get into an accident and need assistance. They also set signs and signals, respond to alerts and urgent road defects, and make sure our road workers get on the network safely to conduct maintenance and upgrades. We do all this with great pride and passion, connecting businesses and families up and down the country. It is safe to say that no day is the same in our Regional Operations Centres.

We’re looking for people to join our diverse and energetic team to manage our road networks in the North West region, where you’ll be based at our Regional Operations Centre in Newton-le-Willows.

You’ll be working with emergency services personnel, recovery companies, our very own Traffic Officers, our highways works personnel, and even motorists who have broken down or been involved in incidents. We expect you to be professional at all times yet highly motivated in providing a friendly and positive service.

Our Regional Operations Centre operates 24/7, 365 days of the year, so our operators work 6 days on, 3 days off and shifts consist of a variety of shifts.

The starting salary for this role is up to £33,387.50 (made up of base salary plus 25% shift allowance) increasing to £34,887.50 (made up of base salary plus 25% shift allowance) after 9 months probation.

**What you'll be leading on**
- Answering emergency roadside calls
- Mobilising On Road teams, such as Traffic Officers, Inspectors and Maintenance Contractors, to emergencies and other requests
- Transmitting and receiving messages via the radio to Traffic Officers and Emergency Services
- Instructing our contractors to repair urgent defects and damage from incidents
- Informing other emergency services and utility companies where required.
- Monitoring and managing incidents from start to finish
- Maintaining accurate incident logs by recording information gathered from multiple sources
- Carrying out other administrative duties as required to help the safe running and operation of the network and the Regional Operations Centre

**To be successful**

We are looking for people to join us who are positive, compassionate, be IT literate, and good at communicating. If you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you’ll be a great fit for our organisation

Some skills and requirements we are looking for include:

- GCSE Maths and English (Grade C/4 or above), or equivalent. However, if you do not have these qualifications, we’re still likely to accept applicants who have relevant work experience or similar level qualifications.
- Excellent communication skills and telephone manner
- Strong administration skills
- Ability to work calmly under pressure
- A high level of typing proficiency, preferably a minimum of 32 words per minute (free test link here)
- Be prepared to work shifts as part of a 24/7 cover



  • Chester-le-Street, United Kingdom Safeguard Security Full time

    Safeguard Security (NE) Ltd is an established business providing security solutions to clients throughout the North East. We are seeking a full time Security Control Room Operator to assist us with the needs of the business. This role is either permanent 12hr Day or Night shifts including Bank holidays/weekends as a 4 on 4 off rota. Responsibilities...


  • Newton-le-Willows, United Kingdom H&M Distribution Warrington Full time

    **Overview of Role** Responsible for supporting the daily operation of the Transport Desk, managing driver vehicle compliance ensuring fleet is safe, and legally compliant. This includes constantly monitoring and managing all servicing, MOT, and vehicle defects to ensure they are under control and legally compliant. Additionally, making sure all drivers...

  • Control Room Manager

    4 months ago


    Stanford-le-Hope, United Kingdom DP World Australia Full time

    Control Room Manager  About the Role DP World London Gateway have an exciting opportunity for an experienced Control Room Manager. This role is responsible for maxmising the control room's efficiency and productivity while ensuring and leading safety, compliance, security, and people development. Whilst developing relationships with internal and...

  • Document Controller

    5 months ago


    Newton-le-Willows, United Kingdom Robertson Group Full time

    Overview: If you’re super-organised, a self-starter and enjoy no two days being the same, this may well be the role for you. You’ll work from our office in [Location] supporting our [Team]. This is a hands-on Document Control and sire support role, so you’ll be a quick learner, adaptable and have great people skills. You’ll be joining a business...

  • Document Controller

    6 months ago


    Newton-le-Willows, United Kingdom End Systems Limited Full time

    Working within the Documentation Department, the Document Controller will report into our Project Documentation Manager. The Documentation Department provides End User Operating & Maintenance information for newly constructed buildings. This department collates, updates and publishes information and documentation from a variety of Building Contractors and...

  • Flow Room Controller

    6 months ago


    Stanford-le-Hope, United Kingdom DHL Full time

    **Pay Rate**: £26,000 **Contract Type**: Permanent (Full-Time) **Shift patterns**: Any 5 from 7 6am 14:00 2pm then 14:00 to 22:00 **Location**:Stanford-Le-Hope (SS17 9FF) DHL, award winning leading supply chain business is seeking a Flow Room Controller to play a vital role coordinating our daily logistics requirements. **WHAT DOES THE ROLE ENTAIL?** -...


  • Newton-le-Willows, St. Helens, United Kingdom Mercure Haydock Park Hotel Full time

    Job Summary:We are seeking a skilled Food and Beverage Supervisor to join our team at Mercure Haydock Park Hotel. As a key member of our hospitality team, you will be responsible for ensuring the smooth operation of our food and beverage services.Key Responsibilities:Manage the day-to-day operations of our food and beverage outlets, including restaurants,...

  • Print Room Operative

    5 months ago


    Stanford-le-Hope, United Kingdom SH PRATT LTD - HALO Full time

    **Job Purpose**: To control, verify, print and record labels for production, ensuring the information is accurate in accordance with the customer specification. To issue the packaging requirements to the production team and to maintain print room stock level accurate and minimise label wastage. **Main Responsibilities**: - To control the data entry,...


  • Newton-le-Willows, United Kingdom CV-Library Full time

    CareerMakers Recruitment are currently looking for a Warehouse Operative with a FLT counterbalance license to join our ever growing client in Newton-Le-Willows, WA12. Duties: * Operate forklifts to load and unload materials and products * Transport materials and products to designated areas in the warehouse or production floor * Stack and organize...


  • Newton-le-Willows, United Kingdom Career Makers Full time

    Job Title: Warehouse Operative with FLT ReachJob Summary: We are seeking a skilled Warehouse Operative with a FLT reach license to join our team at CareerMakers Recruitment. As a key member of our warehouse team, you will be responsible for operating forklifts to load and unload materials and products, transporting them to designated areas, and ensuring a...


  • Newton-le-Willows, United Kingdom Compass UK & Ireland Full time

    About the RoleWe are seeking an experienced Sous Chef to join our team at Haydock Park, a premier racecourse in the UK. As a key member of our culinary team, you will assist the Head Chef in managing daily kitchen operations, ensuring high standards of food quality and presentation.Key Responsibilities:- Assist the Head Chef in overseeing food preparation...

  • Flt Operative Nights

    5 months ago


    Newton-le-Willows, United Kingdom H&M Distribution Full time

    **Overview of Role** H&M Distribution Limited are offering an exciting opportunity for an experienced FLT Warehouse Operative to join their team. As one of the leading suppliers of distribution services within the UK we are currently expanding our team within our Newton-le-Willows depot, offering full time permanent positions, as well as a competitive pay...

  • Print Room Supervisor

    6 months ago


    Stanford-le-Hope, United Kingdom Halo Value Added Services Full time

    **Company Description** Halo London Gateway is a new venture from the SH Pratt Group, expanding its packing and service provision expertise into new product categories. Located within the port of London Gateway, Halo handles temperature controlled products as well as ambient and frozen containers within minutes of clearing customs. With unrivaled access to...


  • Newton-le-Willows, St. Helens, United Kingdom Mercure Haydock Park Hotel Full time

    About Mercure Haydock Park HotelThe 4-star Mercure Haydock Park Hotel is an iconic destination surrounded by stunning grounds and boasting luxurious décor, comfortable rooms, and elegant suites. Our hotel is the perfect retreat for those attending events at nearby Haydock racecourse.Career Opportunity: Head ChefWe are seeking an experienced and ambitious...

  • Security Controller

    5 months ago


    Chester-le-Street, United Kingdom Safeguard Security (NE) Ltd Full time

    Safeguard Security (NE) Ltd is an established business providing security solutions to clients throughout the North East. Due to substantial growth over several years, we are seeking a full-time Security Control Room Operator to assist us with the needs of the business. This role is either permanent 12 hours Day or Night Shifts, including Bank...

  • Sous Chef

    4 weeks ago


    Newton-le-Willows, United Kingdom Mercure Haydock Park Hotel Full time

    Job Ref: AM13463Branch: Mercure Haydock Park HotelLocation: Mercure Haydock Park Hotel, Saint HelensSalary/Benefits: £31000Contract type: ContractHours: Full TimeHours per week: 40Posted date: 09/10/2024Closing date: 22/11/2024Would you like to work for a company that gives you: £250, up to £1000 cash incentives when referring a friend to come and join...

  • Sous Chef

    3 weeks ago


    Newton-le-Willows, United Kingdom Mercure Haydock Park Hotel Full time

    Job Ref: AM13463Branch: Mercure Haydock Park HotelLocation: Mercure Haydock Park Hotel, Saint HelensSalary/Benefits: £31000Contract type: ContractHours: Full TimeHours per week: 40Posted date: 09/10/2024Closing date: 22/11/2024Would you like to work for a company that gives you: £250, up to £1000 cash incentives when referring a friend to come and join...


  • Newton-le-Willows, St. Helens, United Kingdom Aspens Services Full time

    Job OverviewAspens Services is a leading contract catering company specializing in school food. We're looking for a skilled Relief Chef Manager to support our catering facilities in schools across the region.The ideal candidate will have a strong background in culinary operations, with experience in managing kitchen teams, controlling costs, and delivering...

  • Head Chef

    2 weeks ago


    Newton-le-Willows, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Head ChefLocation: Saint Helens, MerseysideSalary / Rate of pay: £50,000 per annumPlatinum Recruitment is working in partnership with a busy 4-star hotel in the Saint Helens area of Merseyside, and we have a fantastic opportunity for a Head Chef to join their team.What's in it for you?Competitive salaryMeals provided whilst on dutyFree staff...

  • Head Chef

    4 weeks ago


    Newton-le-Willows, United Kingdom Mercure Haydock Park Hotel Full time

    Job Ref: AM13482Branch: Mercure Haydock Park HotelLocation: Mercure Haydock Park Hotel, Saint HelensSalary/Benefits: Competitive SalaryContract type: ContractHours: Full TimeHours per week: 40Posted date: 14/10/2024Closing date: 27/11/2024Would you like to work for a company that gives you: £250, up to £1000 cash incentives when referring a friend to come...