Senior Complaints and Feedback Officer
5 months ago
We are currently recruiting for 1 x experienced, Senior Complaints and Feedback Officer to join a local company within South Tyneside.
**The Role (not limited to)**:
- The role will focus primarily on Children Social Care complaints, but will also cover complaints relating to Adult Social Care.
- To manage statutory complaints services for Children’s and Adults’ social care services so as to meet obligations arising from the Children Act 1989, the NHS and Community Care Act 1990 and meet legal requirements under the Local Authority Social Services and National Health Service Complaints (England) Regulations, 2009.
- To take on the duties of the Designated Complaints Manager and will lead on ensuring the Council has the appropriate systems and procedures in place so that complaints are processed in a timely, fair and transparent manner.
- To fully comply with legislative requirements.
- To be responsible for overseeing complaints related to social care.
- This will involve working closely with complainants and investigating officers, while ensuring that the statutory procedures are followed at all times.
- To promote the principles of mediation and other forms of alternative dispute resolution in resolving complaints and concerns as close to the point of contact as possible.
- Recruit, train and support independent investigating officers appointed from within the Council, setting and monitoring standards of performance. Including quality assuring the content of reports and responses from Investigating Officers, making amendments as necessary, to ensure that they meet high quality standards in accordance with Council requirements.
**The Person**:
- **Must **have similar experience in a previous role.
- Hold GCSE's in English and Math's in grades 4-9 (A-C).
**Job Types**: Full-time, Temporary contract
**Salary**: £22.55 per hour
**Benefits**:
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Reference ID: CJCCFO
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