Administrator/ Finance Officer
3 months ago
Zenith People have an opportunity to work for a manufacturing business in the North East. The company are looking for an individual who is to offer finance and admin support, as well as delivering excellent customer service to the team when needed. The role will be Monday-Friday on 40 hour contract.
The responsibilities of the role are as follows:
**Finance**
- Support Accountants with required documentation
- Handle Card payments
- Supplier Payments
- Reconciliation, payments, documentation, scanning
- National Office of statistics returns
**Customer Service**
- Support customer service with Customer Service Operative duties for Holidays, Absence and seasonal requirements
- Point of escalation for Customer Service for complaints, PayPal disputes, feedback issues etc
- Weekly uploading of file to Feefo to request customer feedback
- Weekly responding to Feefo, TrustPilot and Google Reviews via relevant platforms
- Managing Returned orders and logging them.
- Managing courier service level agreements, Monitoring invoice charges and challenging where necessary, making claims and logging performance.
- Monitoring Customer service performance and reporting.
- Trouble shooting processes and exploring best practice and efficient solutions.
**Admin**
- Reception duties
- Taking payments from customers
- Design registration
- Assisting Management with admin tasks
- Suggestion box management
- Promoting company culture and events
- Weekly approval of affiliate marketing commissions via AWIN platform
**Job Requirements**:
- Previous experience with Administration/Finance support role
- Must be detail-oriented
- Must have excellent time management and organisational skills
- Must be a Team Player
**Holidays**:
28 days - increasing to 33 days at 5 years service.
**Salary**: £27,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
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