Customer Feedback Officer

5 months ago


South Shields, United Kingdom Nineteen Recruitment Full time

Nineteen Recruitment is a multi-award winning, independent recruitment agency that specialises in the recruitment and provision of temporary and permanent staffing for the Education, Social Care, and Public Sectors.
- We are delighted to be working with a local authority client, recruiting on their behalf for an Customer Feedback Officer based in South Shields, a role that is available on a full time basis._
- This is a Medium term role and commands a standard hourly rate of £14.44 per hour._
- **Working hours**_

Monday - Wednesday, 8am - 4:30pm
Thursday, 8am - 3:30pm
Friday, 8am - 2:30pm
- Working with the team to answer customers queries, feedback and complaints
- Answering inbound calls from customers
- Updating systems
- Ensuring learning from feedback is embedded in the team to ensure service delivery meets the needs of our customers
- Administration duties
- Providing excellent customer service

**Who are Nineteen Recruitment?**

Advantages of working via Nineteen Recruitment:

- Weekly pay paid via a PAYE equivalent model (at no cost to the worker)
- Excellent level of support from the agency whilst you're in role
- Agency support with ongoing training / refresher training needs
- A point of contact between the worker and the client/place of work
- Offers the ultimate in flexible working
- You will be kept informed of any new and relevant work opportunities coming up in the future

Nineteen Recruitment is committed to equal opportunities and as such no applicant or worker will receive less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race or employment status.

**Salary**: £14.44 per hour

Schedule:

- Monday to Friday

Application question(s):

- Do you have experience within customer service?
- Do you have experience dealing within maintenance and repair enquiries?

Work Location: In person



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