Customer Service Advisor

5 months ago

South Shields, United Kingdom JML Full time

JML Customer Service Advisor

**Location**:South Shields Tyne Dock, Tyne & Wear**

**Monday to Thursday between the hours of 9am to 5pm & Fridays 8am to 4pm**

**(37.5 hours per week) **excluding 30-minute lunch breaks**

Starting salary £22,308 + Benefits

25 days annual leave, plus bank holidays

Do you have what it takes to provide excellent customer service? Are you flexible and ready for a new challenge? Then look no further

JML are an innovative consumer product company and one of the fastest growing sales and marketing companies promoting our products with 5,000 video screens in retail stores and UK & Irelands biggest as seen on TV business. We consistently deliver exceptional sales through the combination of great products, great people, and first-class service. We also have a significant ecommerce presence. As an industry leading multi-channel business our vision is to have a JML product in every home.

**KEY DUTIES AND RESPONSIBILITIES**
- Handle detailed inbound calls from consumers
- Delivering first class Customer Service and product information
- Administration tasks
- Accurately and efficiently input customer details
- Support the customer and solves their issue in the most efficient way possible in a single contact
- Handle and resolve customer queries, complaints, and objections in a professional manner
- Recognise when to escalate customer calls to the Team Leader
- Identify repeat issues and provides feedback to team leaders
- Continually strive to ensure compliance with login, wrap, idle and call quality matrix against agreed individual targets
- Capture and report any customer feedback to the team leader
- Analyse problems and identify appropriate solutions

Experience

You will have previous experience in a customer service role and able to demonstrate a high level of proficiency in IT systems. You will be passionate about working in a team as well as able to use your own initiative. You will be a highly organised individual with great attention to detail.

If you feel that your telephone skills are exceptional and are confident that you can deliver the best possible level of customer service at all times, then we would like to hear from you.

Benefits JML Offer

25 days holiday a year, increasing after 3 and 6 years service

Bank Holidays off

Employee Assistance Programme

37.5 hours a week Monday to Friday

Private Health Insurance after 1 year of service

Contributory Pension Scheme

Life Assurance

Staff Discount Scheme

Eye Care Vouchers

Bike to Work Scheme

Enhanced Maternity and Paternity

For more information on how we use your details, please click**here

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