Customer Service Advisor

2 weeks ago

South Molton, United Kingdom GREGORY DISTRIBUTION LTD Full time

**Customer Service Advisor**

**Pallet Networks, South Molton**

At Gregory Distribution, we are currently seeking a **Customer Service Advisor** at our South Molton site.

**The position of Customer Service Advisor involves**:

- You will be required to work closely with our customers to ensure the smooth running of the operation as a whole.
- Inputting information onto spreadsheets and customer systems.
- Liaising between customers and delivery drivers.
- Monitoring deliveries and taking appropriate action to solve any queries.
- Looking after individual clients to ensure they are updated on their deliveries.
- Keeping Network members updated via portal systems.
- Monitoring depot messages from customers and network members.
- Helping with KPI information analysis.
- Building relationships with customers.

**Essential skills required for Customer Service Advisor**:

- Previous experience of working within a transport environment is advantageous, but not essential.
- Ability to communicate at all levels.
- Strong geographical knowledge of the UK.
- Excellent organisational skills and prioritising workload.
- Attention to detail is critical and working to deadlines daily.
- Solution driven and Flexible approach to your work.
- Able to work as part of a team and on your own initiative.
- Computer literate.
- MS packages to include, Word, Excel, and Outlook.

**Why Gregory Distribution?**
- **Salary for Customer Service Advisor between £22,000pa to £24,000pa depending on experience.**:

- **Hours of work are Monday - Friday, 08:00hrs - 17:00hrs.**:

- **Additional holiday purchasing scheme**:

- **Retail discounts with Hapi**:

- **Retail Trust Wellbeing Support**:

- **Opportunity to develop your career within an expanding business.**:

- **Excellent holiday allowance and company benefits.**:

- **Life assurance, pension and sickness scheme**:

- **Christmas Savings Club**:

- **Black Circle Tyre discount***:

- **Leading industry qualifications**:

- **Mobile phone discounts**:

- **This vacancy is not entitled to the employee referral scheme.**:

- **Free Uniform.**:

- **Strong culture of teamwork.**

**The Gregory Group require all applicants to be eligible to work in the UK with no restrictions, as we are unable to offer sponsorship/work visas. You will be required to provide proof of Right to Work at interview stage.**

**Note to recruitment agencies**:We prefer to recruit direct, but we do have a Preferred Supplier List for when we need a helping hand. We’ll be in touch if we need you.

*Subject to terms and conditions

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- South Molton, EX36 4HP: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: R003936

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