Service Advisor
3 months ago
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department. This is a full-time position with competitive pay and benefits.
**Duties**:
- Greet customers and assist them with their service needs
- Listen to customer concerns and accurately document them
- Provide recommendations for necessary repairs or maintenance
- Upsell additional services or products to customers
- Schedule appointments and manage the service department's calendar
- Coordinate with technicians to ensure timely completion of repairs
- Keep customers informed of the status of their vehicle throughout the service process
- Handle cash transactions and maintain accurate records
- Efficiently organise your workload and that of the technician
**Experience**:
- Previous experience in a customer service role is required
- Knowledge of automotive repairs and maintenance is preferred
- Strong upselling skills to maximize revenue opportunities
- Previous experience with Pinnacle advantageous
- Excellent communication and interpersonal skills
- Detail-oriented with strong organizational skills
**Benefits**:
- Competitive salary and bonus based on experience
- Company pension scheme
- Small & friendly family owned company
**Job Types**: Full-time, Permanent
**Salary**: £26,000.00-£31,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
**Experience**:
- service advisor: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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