Service Advisor

7 months ago


South Croydon, United Kingdom Newton Honda Full time

Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department. This is a full-time position with competitive pay and benefits.

**Duties**:

- Greet customers and assist them with their service needs
- Listen to customer concerns and accurately document them
- Provide recommendations for necessary repairs or maintenance
- Upsell additional services or products to customers
- Schedule appointments and manage the service department's calendar
- Coordinate with technicians to ensure timely completion of repairs
- Keep customers informed of the status of their vehicle throughout the service process
- Handle cash transactions and maintain accurate records
- Efficiently organise your workload and that of the technician

**Experience**:

- Previous experience in a customer service role is required
- Knowledge of automotive repairs and maintenance is preferred
- Strong upselling skills to maximize revenue opportunities
- Previous experience with Pinnacle advantageous
- Excellent communication and interpersonal skills
- Detail-oriented with strong organizational skills

**Benefits**:

- Competitive salary and bonus based on experience
- Company pension scheme
- Small & friendly family owned company

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£31,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- service advisor: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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